Steph Parkinson

Principal Service Designer @coopdigital, Previously @computerlovers

[Steph Parkinson @_stephparkinson]

@iD_Mobile_UK @FraserGHume I have an iPhone 15 pro (pretty new) and same problem…

[Steph Parkinson @_stephparkinson]

@jakeaaroncohen @JCIManchester @coopuk @CoopDigital @coopukcolleague Yes! Absolutely we’ll deserved 👏🏽

[Katherine Wastell @kwastell]

Delivery is ultimately more important than strategy. Strategy is there to enable positive outcomes through delivery. To get to a good strategy, you have to get into the nuts and bolts of delivery, and operate at both levels.

[Co-op Digital Technology Team @CoopDigital]

The Customer Experience team has been working with our @Coopuk Food colleagues to look at how we can improve customer service in our stores.
@stephclubb and @h4mcdonald explain how and why we prototyped in a physical space rather than on a screen.
https://t.co/Q3ovjKBiXX

[Steph Parkinson @_stephparkinson]

Loved co-writing this with @h4mcdonald! A blog post about the CX team's experience experimenting with physical prototyping methods to improve customer and colleague experiences in stores. Give it a read!

[Co-op Digital Technology Team @CoopDigital]

The Customer Experience team has been working with our @Coopuk Food colleagues to look at how we can improve customer service in our stores.
@stephclubb and @h4mcdonald explain how and why we prototyped in a physical space rather than on a screen.
https://t.co/Q3ovjKBiXX

[Steph Parkinson @_stephparkinson]

@kwastell @coopuk @PublicDigitalHQ Thank you for everything @kwastell A true inspiration, wonderful to work with and an all round good egg!

[Steph Parkinson @_stephparkinson]

A brilliant evening and some great debates. The discussion on the shape of a service designer, entry level skills and routes into the role particularly thought provoking. Personally, I couldn’t comprehend the role without my prev experiences but excited to see how this changes.

[Code, Formerly Code Computerlove @computerlovers]

HCD MCR returns 👏

Thank you to our panellists @colinpreston @UrskaTicar @JessicaSherratt @AHopwood for hosting an insightful (and lively!) debate on the state of service design.

And thanks to everyone who joined us, see you next time!

Join our MeetUp: https://t.co/N3BdupBN7a

[I thought about that a lot @allconsuming_20]

Wanted: authors for ‘In 2022, I thought about that a lot’

https://t.co/xKUnBKLU8O

[Steph Parkinson @_stephparkinson]

Desktop store open for business! Today we’ve been simulating service experiences to a live rota and real scenarios with @Alistairuff @_digin8 and @thewordmachine

[Alistair Ruff @Alistairuff]

It's happening! Desktop walkthrough under construction @CoopDigital with @stephclubb @thewordmachine

[Nate @_digin8]

Are there any Customer Experience (CX) and Design industry meetups/gatherings/knowledge shares out there? Spaces where folks get together at the intersection of measurement, insight, design and business.

[JOEL 👁 @joelstein]

What if Road Chef had a psychedelic rebrand?

Throwback to some work from last year (w/ @stephclubb).

[Jessica Sherratt @JessicaSherratt]

Another proud to be a #computerlover day. Well done for all your hard work on the experience design and research @stephclubb working with our amazing development and analytics team to iteratively measure and learn throughout the process! #productthinking https://t.co/yesTtmUuG9

[Ben Keene @benkeene]

What a devastatingly brilliant ad

@GreenpeaceUK

[Steph Parkinson @_stephparkinson]

Real post-it faces! @computerlovers

[Jessica Sherratt @JessicaSherratt]

Hear me chat about why it is important to conduct research and why COVID-19 is a great way to convince others you should! We should be using insight then to make decisions to get us to growth. #UX #UXResearch #UserResearch #Usability #Growth #Experimentation

[Code, Formerly Code Computerlove @computerlovers]

User interviews allow you to understand the reasons behind certain behaviours, rather than just recognising the behaviours through quantitative methods.

We've pulled together some top tips to help you ask the right questions to your participants: https://t.co/meaHlAwDGw #UX

[JOEL 👁 @joelstein]

A little something I’ve been working on with @stephclubb 👇

[Steph Parkinson @_stephparkinson]

@ASOS_HeretoHelp currently have a delivery in @Hermesparcels @ASOS limbo. Anyone wanna help a gal out or do I just carry on talking into the void?

[Code, Formerly Code Computerlove @computerlovers]

Dominic West (The Wire, The Affair) is superb as Mica the bear in our latest Alexa skill, Mica's Moon School. If you have an Alexa device and kids, try it out and let us know what you think...