Andrew B

[Andrew B @ajb323]

@GNRailUK Exactly what congestion would you have been trying to avoid? There was only one other train on this line all evening after 21:40!

[Andrew B @ajb323]

@GNRailUK Is it normal for you to cancel four trains in a row (from Cambridge North to Ely), not provide replacement buses, and then rub it in to the people who are sitting on the platform getting bored by running a train to King's Lynn non-stop through the station?

[Andrew B @ajb323]

@GNRailUK Oh, and part 4: you completely ignored the part of my question about the train to King's Lynn that ran non-stop through CMB. Why was that?

[Andrew B @ajb323]

@GNRailUK 3/3 I'm home now after waiting for that 23:00 train. The staff at CMB couldn't book a taxi that would take bikes. Would you have been able to do so? That's why I asked about buses, since coach drivers will usually let bikes go in the luggage compartment if there is enough space.

[Andrew B @ajb323]

@GNRailUK 2/3 Have you even bothered to look at the timetable before suggesting ticket acceptance? How many non-Great-Northern trains run from Cambridge North to Ely between 21:40 and the end of the day? (I'll save you the effort, the answer is one, at 23:00).

[Andrew B @ajb323]

@GNRailUK 1/3 The cancellations have not been in journey planners since this morning, don't lie. I checked the outward and return journeys on National Rail Enquiries before leaving home at 17:30, and no cancellations were shown.

[Andrew B @ajb323]

@grecian10681068 @GWRHelp It lost its path due to the points failure and then regularly got stuck behind slower trains. 6A50 just before Reading, 1O40 before Westbury, and I'm sure there was another but I've forgotten where. I thought the on-board announcements at the time explained it pretty clearly.

[Andrew B @ajb323]

@gnrailuk @greateranglia Why don't you put info about dividing trains on the CBG departure boards any more? For KLN trains on platform 4 (e.g. 18:18), people naturally get on at the back if they don't know it's dividing. So much time is then wasted moving them all to the front.

[Andrew B @ajb323]

@johnlm20 @GNRailUK Yes. There is a website https://t.co/rrqjC23h7m which tracks all possible fares and how they've changed over time. If you open its dropdown menu for "Fares Period" you can see dates when fares have been changed. Of course not every fare is changed for every date range it shows.

[Andrew B @ajb323]

@johnlm20 @GNRailUK Reviews of *regulated* fares happen annually and are determined by inflation. Non-regulated fares, which includes super-off-peaks, can change more often and they're not required to pre-announce changes, but they could choose to do so. I think the fact they didn't is very telling.

[Andrew B @ajb323]

@GWRHelp @Simply_Tash That's the wrong answer, if the travelcard is only up to zone 5 then you'd need to buy a ticket from the last station in zone 5 (i.e. from Hayes and Harlington), not from a station in zone 6.

[Andrew B @ajb323]

@raw1001 @greateranglia Sounds like they got confused between delay repay and a refund. Refunds are for unused tickets and they're allowed to take an admin fee. Delay repay is for a used ticket with a delay and they can't take any fees. If you claimed delay repay and they took an admin fee, complain.

[Andrew B @ajb323]

@GNRailUK @finkyjd @TLRailUK That's wrong, off-peak from KGX-KLN starts at 09:30. The real reason you're seeing the anytime ticket is because you're searching for a single, not a return. On weekdays there have never been off-peak singles, only anytime singles (£45.60) or off-peak returns (£47.30).

[Andrew B @ajb323]

@GNRailUK @stuartgoodwin I disagree with your explanation. The second journey is being quoted at the off-peak price instead of the super-off-peak. The super-off-peak is a "weekend only" ticket, so I'd guess that the journey planner thinks it stops being valid at 2359 on Sunday, not at the end of service?

[Andrew B @ajb323]

@toastiegirl26 @thetrainline @GNRailUK If a delay or cancellation of one train causes you to miss a booked connection, you're automatically allowed to just use the next train (of the same train company) instead. No need to pay for a taxi yourself (unless arriving on time is critically important to you, of course).

[Andrew B @ajb323]

I don't think @greateranglia staff should be out of pocket, even by 10p, as a result of your failure to provide adequate ticket selling facilities to passengers (either open ticket offices, or reliable ticket machines). 4/4

[Andrew B @ajb323]

@greateranglia This morning I arrived at Ely station with the exact money to buy my ticket, in change. The ticket office was closed (as seems to be normal nowadays) so I used a ticket machine, but it didn't register one of the 10p pieces that I put into it. 1/4

[Andrew B @ajb323]

I thought that this money would have been from the ticket office till, or petty cash, or similar, but afterwards the staff member told me it was their own money! I assume you'll be able to find the staff member and reimburse them? 3/4

[Andrew B @ajb323]

@nnahooz @Chris_TheDriver @GNRailUK Your screenshot shows the 0556, not the 0626. Today that seems to have been held up because both of the previous southbound trains (0550 to LST and 0553 to BTN) were late leaving CBG.

[Andrew B @ajb323]

@nnahooz @Chris_TheDriver @GNRailUK Trying to deduce from https://t.co/1JGSbN7qvV, today the 0620 to LST didn't leave until 0625, getting in its way. Yesterday it didn't arrive in CBG from its previous journey until 0625. The day before it arrived at 0630 and then they held it to let the fast train to KGX go first.