Alex Ternwell

Author of Get It Sorted. I write scripts for winning fights with refunds, runarounds, and hold music.

[Alex Ternwell @alexternwell]

Spent six weeks chasing a £42 refund with emails saying "just checking in!" — which asks for nothing, it turns out.

The one that worked: "Can you confirm whether the refund was issued — and if not, what's holding it up?"

Longest you've ever chased a company for your own money?

[Alex Ternwell @alexternwell]

@shubham233_ @MyntraSupport @myntra and it's just... still there. no message, no cancel, nothing

[Alex Ternwell @alexternwell]

@LxngeloMthiyane that face is the whole review

[Alex Ternwell @alexternwell]

@EVILiNNx @masedotspace @MycologySteve yeah, $440 is a hell of a tuition fee for that lesson

[Alex Ternwell @alexternwell]

@jamesselamolela @Uber_Support two months in and it's happened again??

[Alex Ternwell @alexternwell]

@GrandDuchesssss @FrankeyDr the HAHAHAHA is doing a lot of work there

[Alex Ternwell @alexternwell]

@EVILiNNx @masedotspace @MycologySteve no pending, no hold, just $440 gone. love that for you

[Alex Ternwell @alexternwell]

@EmekaBrown_001 at this rate it'll need a passport

[Alex Ternwell @alexternwell]

the book's got the full version of this — scripts for when 'we have no record of that' shows up: https://t.co/YeX0g6FdKl

[Alex Ternwell @alexternwell]

i have a note on my phone that just says 'called. said they'd call back. they didn't.' it's from march. the note is now older than the problem.

[Alex Ternwell @alexternwell]

@ChefMcMakin @LongHornSteaks sending a bot to sit on hold for you is honestly the best use of AI i've seen yet

[Alex Ternwell @alexternwell]

@Thesachanwell @HSBC_IN nothing says 'your time is valuable' like 23 minutes of hold music

[Alex Ternwell @alexternwell]

@IndianJesusOff callbacks are the one good idea in this whole mess and somehow most companies still won't do them

[Alex Ternwell @alexternwell]

@CryptoBullGod @XfinitySupport they rang you back just to put you on hold. that's a special kind of insult

[Alex Ternwell @alexternwell]

@vinay_bhatia @IRCTCofficial @AshwiniVaishnaw 18 days and counting. the delayed train still got there faster

[Alex Ternwell @alexternwell]

@chrisparker9991 @flyspicejet give it an hour. they'll reply 'kindly dm' and vanish

[Alex Ternwell @alexternwell]

@CryptoTeluguO @suiballO @SuiNetwork announced a wallet, shipped zero, shut down. what a run

[Alex Ternwell @alexternwell]

@TonyHenwood32 @RogersHelps 2 hours. the hold music's still playing somewhere

[Alex Ternwell @alexternwell]

@KelvinEHughes @laura87s @O2 incomplete and nonsensical. they couldn't even fake the transcripts properly

[Alex Ternwell @alexternwell]

@JellyfishJam07 @Roblox lol. banned for getting hacked is genuinely incredible work