@NicheDown On a 1-10 scale, how much knowledge would you say you had on your niche before you started blogging? 1 being no knowledge and 10 being a go to expert in that field?
@bruce_v3 What works for me:
1. Asking why in the cancellation flow.
2. A casual follow up email asking for a short chat to dig deeper (offer gift card).
3. I send a version of your email to at risk customers who I know are going to churn but I want to learn from them. High response rate.
@yongfook@bannerbearHQ Congrats on the net positive mrr growth! Do you have a feedback loop you use? Curious what are the top reasons customers give when they churn.