annaoli

[annaoli @annaoli2]

@GetOcuShield I ordered some blue light glasses on 24 November and they still have not been shipped. I have tried emailing you three times to follow up and have still not heard anything. Can someone please repsond to me. Extremely poor customer service. I am not at all impressed.

[annaoli @annaoli2]

@WorldRemitHelp @WorldRemit @WorldRemit @WorldRemitHelp I am still waiting for a reply about a refund. It is now well over 24 hours and this transaction has still not been finalised. It is simply unacceptable for a recipient to wait that long and I have instead used a service who sent the money immediately.

[annaoli @annaoli2]

@WorldRemitHelp where is WorldRemit Transaction 112970948?! It’s been over four hours and this is causing an incredibly serious issue for the recipient. Compensation is required

[annaoli @annaoli2]

@WorldRemitHelp @WorldRemit I need to be refunded this money in full immediately. I can not wait any longer @WorldRemit

[annaoli @annaoli2]

@WorldRemit where is WorldRemit Transaction 112970948. It has been four hours and STILL waiting

[annaoli @annaoli2]

@Optus I have been waiting for a refund from you for two months and you make it literally impossible to contact you. Could someone please follow up with me. Acct 62167645928

[annaoli @annaoli2]

@Optus @Optus I would like to commend Vic (ID CP 527419 in the ULL case management department) for his OUTSTANDING customer service. He called me every day to update me, even if there were no updates. He was kind, articulate, clear and reliable. He is an absolute asset to the company.

[annaoli @annaoli2]

@Optus I have had no landline or internet for three days. I have been on hold for technical support for 10 hours so far and still can’t get through. I’ve been told to use the My Optus app to message but it says that my account can not be accessed at this time.

[annaoli @annaoli2]

@Optus @Optus I have now been without internet or landline for over a week. I cannot work because of it. I still have not heard from a technical team or received a modem. This needs to be expedited. I will be going to the ombudsman

[annaoli @annaoli2]

@Optus @Telstra evidentially the issue is at the exchange so the issue is with you. It has been over a week with no landlines or internet. Even during these trying times, this is unacceptable. When will you be resolving this??????

[annaoli @annaoli2]

@Optus Thank you, I have DMd you

[annaoli @annaoli2]

@Optus I have no way of resolving this issue, it is preventing me from working which is preventing me from earning an income. I know you’re overloaded but I have been on hold since 8am this time and it’s just cut me off again! PLEASE help!!!

[annaoli @annaoli2]

@Optus Yes will do, thanks Zac

[annaoli @annaoli2]

@Optus your call centre is saying it’s closed and open 8am-8pm although it’s 11am at the moment. I can’t message on the app as it won’t let me access my account. I need someone to contact me! I have had no internet or landline for three days

[annaoli @annaoli2]

@Optus it looks like my only option will be to go to the ombudsman

[annaoli @annaoli2]

@ZoeBrayCotton I’ve sent a couple of emails regarding a debited amount to my account and still have not received a reply. Could someone please email me back?

[annaoli @annaoli2]

#jetstar you are APPALLING! Never flying with you again. #flightcancelled + #flightsdelayed #zerocommunication #stuckinbali Very unimpressed #jetstar

[annaoli @annaoli2]

@Optus Thank you. It is finally being resolved after nearly 18 months of me following up, countless hours on hold to Optus, countless times being told a ‘case manager’ would call me back but which never ever happened. But yes, finally being resolved (2 hour call this time). Thank you.

[annaoli @annaoli2]

@Optus furthermore I was told I was being transferred to a supervisor and that I would only wait 2-3 minutes (this was PROMISED to be the maximum wait) and it has already been 45 minutes. I am beyond appalled at your severe lack of service