Annie 💙

[Annie 💙 @annieebrown]

@bt_uk who do we call for help with a line that should have been disconnected in December but hasn’t been and my 86 year old mother is still paying for? Keep phoning and being on hold

[Annie 💙 @annieebrown]

@FedExEurope My tracking number isn’t recognised. I have tried the app, website, customer services, other tracking sites - no one recognises it but it’s on one of your forms!! Help!!

[Annie 💙 @annieebrown]

@FedExEurope I’ve had 2 tracking forms through my door and neither tracking references are recognised. I’ve tried the app, website and customer services - all no help!! What do I do to sort my parcel???

[Annie 💙 @annieebrown]

@RoyalMail I have a parcel on its way but the postcode is wrong - how do I change this on the tracking so that it’s delivered correctly??

[Annie 💙 @annieebrown]

@ssencommunity fully appreciate how busy you’ve been with the storm but…at end of Sept you installed a new supply to an annexe for us. Still got 4 green plastic fences on our drive. Have called few times, been told they will be collected but still there. Can we give them away??

[Annie 💙 @annieebrown]

@TalkTalk I’ve done this. I’m at work so this is a pain today of all days!!

[Annie 💙 @annieebrown]

@TalkTalk Moving tomorrow. Rang 12/11 to organise the move. Checked yesterday - order cancelled!! Online chat says because BT won’t put the line in. There’s a landline and internet currently there so why is this a problem? Checked your site and I was offered same deal 1/2

[Annie 💙 @annieebrown]

@bt_uk trying to get internet & phone for 86year old mum in a new annexe. Been told building doesn’t exist but until May had landline/internet as it was an office so you were happy it existed then! Why can’t this be sorted!

[Annie 💙 @annieebrown]

She said she couldn’t because she had no meter, your rep said ‘why not?’ - because you haven’t installed one!!!
This is a job that is estimated to take an hour! Please help

[Annie 💙 @annieebrown]

@OctopusEnergy 1/4 This is a last resort post. We have converted a garage into an annexe for my 86 year old mother to live in. SSE installed the supply cable on 27th September (at a cost to us of £10k) but you say it can’t be connected and meter installed until 7th November!

[Annie 💙 @annieebrown]

2/4 Mum needs to move 23rd Oct or chain will collapse! She wants to move anyway - into a fully electric home - to save chain. We have called & builder has written. On one call the rep said you would ‘never allow someone to move into a home without power’ but it seems you will!

[Annie 💙 @annieebrown]

3/4 She’s on your list as vulnerable, we’ve been told an emergency appointment is waiting for approval but this has been another week of nothing.
The biggest irony is that you have already contacted her for a meter reading to pay a bill!!!

[Annie 💙 @annieebrown]

@MindCharity That people with mental health issues are weak

[Annie 💙 @annieebrown]

@theapp_guide Thank you!

[Annie 💙 @annieebrown]

@theapp_guide have you got any more info about UCAS points for apprenticeships? I work for the RN training provider and am trying to find out if it’s gone live?

[Annie 💙 @annieebrown]

@ucas_online Thank you Kaitlin

[Annie 💙 @annieebrown]

Hi @ucas_online I work for a training provider. Are UCAS points now applied for apprenticeships? If so where can I find details of the tariff equivalents. Thank you!

[Annie 💙 @annieebrown]

@ucas_online Hi Rob. Thank you. I can only see Scottish apprenticeships on there? We offer L3 Data Technician, L3 Engineering, L4 Intelligence Analyst for example? Does this mean that these won’t get points?

[Annie 💙 @annieebrown]

3/3 please help!

[Annie 💙 @annieebrown]

@ssencommunity 1/3 My 85yr mum needs a new line to an annexe. So far paid £3500 for 1 quote. Now got another for £10k!! No one answering emails or phone calls. No one giving an answer why the first 1 is not being done. No one seems to know about the £3.5k that you have had

[Annie 💙 @annieebrown]

2/3 in your bank account since March!!!
I can’t deal with it because she is the customer. This is causing a huge delay in completing her new home and is causing her and us a huge amount of stress. We have been trying to sort this since Feb.