Annie Zimmerman

[Annie Zimmerman @anniezimmer2011]

@PostOffice I couldn't pay with my card. I have the declined receipt to send with my reply. Really is disgraceful

[Annie Zimmerman @anniezimmer2011]

@PostOffice Absolutely pathetic service from @PostOffice. I am currently stranded in France because your Travel Money app is completely down and your phone support is a total joke.
When I called for help, I was told there is absolutely nothing you can do

[Annie Zimmerman @anniezimmer2011]

@PostOffice Unbelievable, incompetent, and completely unacceptable. Fix your app and sort this out immediately. #PostOffice #TravelMoney #CustomerService

[Annie Zimmerman @anniezimmer2011]

@PostOffice The only way I can access my own money is by calling someone back in the UK, having them install your app, log in with my personal details, and top up the card for me. You are actively forcing your customers into severe security risks because your infrastructure is broken.

[Annie Zimmerman @anniezimmer2011]

@PostOffice I raised a formal complaint, only to be told I have to wait 4 days for a manager. I will literally be back home in the UK by then! How does that help an automated app outage right now?

[Annie Zimmerman @anniezimmer2011]

Restaurant was pretty empty (where every other place had no room) now I can see why. No problem about the cash, (although surprising) just the incredible rudeness of staff in particular your manager.

[Annie Zimmerman @anniezimmer2011]

@ZizziItalian1 wow! Cannot get over the rudeness of your manager in Oxford. We only had cash (didn't realise you are cashless) bill £87.85. staff incredibly rude. Said wouldn't give change so we had exact money.... Manager told my Children She didn't want coins only big notes

[Annie Zimmerman @anniezimmer2011]

@NancyRPearcey Wow! That's a bit depressing. My kids father left when the youngest was 9 months, neither have a relationship with him (due to what they say he did to them)... Their choice. Guess they're stuffed

[Annie Zimmerman @anniezimmer2011]

@TheBritishIntel NO

[Annie Zimmerman @anniezimmer2011]

@EE @WhichUK @MoneySavingExp #Pixel6aFail

[Annie Zimmerman @anniezimmer2011]

Hey @madebygoogle — your website says Pixel 6a batteries can be replaced in store. Drove 60 miles to EE. FALSE. Only option? Send it away for 2 weeks with no phone. Time, money & trust wasted. #Pixel6aFail

[Annie Zimmerman @anniezimmer2011]

@madebygoogle — fix your website, fix your process, and offer a solution that doesn’t punish your customers for your errors.

[Annie Zimmerman @anniezimmer2011]

Not my fault. It’s a fault in your device and your information. Yet I’m left out of pocket, without a solution, and with my time wasted

[Annie Zimmerman @anniezimmer2011]

Only option given: wipe my phone and send it away for “up to 2 weeks” — leaving me without a phone entirely.

[Annie Zimmerman @anniezimmer2011]

Drove a 60-mile round trip to EE as instructed… only to be told they don’t replace Pixel batteries. Ever

[Annie Zimmerman @anniezimmer2011]

Called customer service to confirm. They repeated the same info from the website

[Annie Zimmerman @anniezimmer2011]

My Pixel 6a battery is faulty. Checked Google’s official support site — it clearly says batteries can be replaced in store.

[Annie Zimmerman @anniezimmer2011]

@LloydsBank is your app down today? Tried opening it numerous times and just stuck with the black horse in a circle

[Annie Zimmerman @anniezimmer2011]

@fitbit @FitbitSupport please can you let me know why fitbits only work for two years.... Is there any possibility you can make them so they list longer?

[Annie Zimmerman @anniezimmer2011]

@thameswater Please select which option best relates to your enquiry.

1 - Water / wastewater
2 - Account / billing

[Annie Zimmerman @anniezimmer2011]

@Ofwat @thameswater
I am sick to death of your incompetence. I have phoned many times, since you forced me onto a meter, to update meter readings. 4 conversations in the last month and YET this time is the most bizarre.

[Annie Zimmerman @anniezimmer2011]

@thameswater Wow.... Fabulous response:
I can help you with:

Water / wastewater - for questions about your water supply, wastewater, or if you want to report a leak.

Account / billing - for questions about your bill, payments, water meter, and moving home.