Rajeev Jain, CEO, Bajaj Finance, on Q3 Concall on the Impact of AI –
“AI listened to 2 Cr calls, converted voice to text, and gave us data. Text-to-data conversion happened for 5.2 lakh customers. As a result, we generated 100,000 new offers for which we did not have information earlier.
“This capability did not exist in Q1 and Q2. It just got deployed. We’ll be able to listen to 100 million calls next year,” said Jain. He added that loan disbursements through AI-powered call centres stood at about Rs 1,600 crore. That’s ~ 10% of the Rs 16,545 Cr of disbursals in Q3FY26
Data converting -- data from those calls led to another INR 325 crores of volumes. So, this is just our first attempt.
Over the next six months, Bajaj Finance plans to invest heavily in its agents. The company expects to have more than 800 autonomous agents across sales, operations, HR, IT, risk, and DMS in the next fiscal.
Similarly, in terms of 100% of videos are now generated by us using AI, 100% of banners are generated using AI, 2.7 lakh videos were generated, and 1.2 lakh banners were generated. At the customer engagement level, we have 11 AI text BOTs that are live that engage with the customer. So rather than sending dumb SMSs for 11 products now, we have an AI text BOT, which allows you to engage, interact, and respond to your queries.
The company has 26 products. All 26 will be live between April and May'26. So, there will be no communication that we'll be sending, which will not have a -- whether service or sales, which will not have a conversational BOT embedded in it.
At the branch and point of sale, existing customers face match that we're doing, we did 46 million face matches to ensure this is the same customer, if it's an ETB customer who had actually principally come in, giving us much better control over identity.
Customer onboarding in terms of document -- ensuring that auto-fill of the document happens, whether it's a PAN card or an Aadhaar. There are 43 such documents that the company has now mapped, which an image extracts with a 95% - 96% accuracy and populate data in our platforms, delivering significant productivity for our employees.
Auto quality check of documents is now 41%. As we sharpen the model, it will take us to between 85% and 90% over a period of the next 15-odd months
On technology development, we are clearly seeing between 25% - 45% efficiencies emerging in terms of the development process, depending on whether it's a legacy platform, then the benefit is much lower, or rather, I would say, none. But if it's a digital infrastructure, then the efficiencies can be as high as 45% - 47%. So significant work is being done.
Src – Q3 Concall, no reco
Dear @IncomeTaxIndia
Stop Treating Genuine Taxpayer as They are Criminals.
They gave Hard earn money for the Development of the nation in nature of Tax.
Be Strict on Smugglers Who Smuggle Drugs which ruins the Young Generation of This Country.
Take a actions against politicians whose networth is 20 cr and spending 50 cr on occassion of weddding of their son/ Daughter.
Middle class salaried person earning small peny and paying 30% to the nation and in return what they are getting ??? Notices ??? Late refunds???
This Things should be stopped immediately.
Hi Team @makemytrip & @makemytripcare .... I had recently paid Rs 43,594 for @IndiGo6E flight bookings (dates 5-13 Dec) for family via your portal. In the ongoing #IndiGoCrisis, even their flights were cancelled. Now Indigo has sent an email on 6-Dec stating that they have initiated a refund of an amount of Rs 38,022, which, according to them, has zero deductions. I am assuming by now, Indigo would have credited this amount back to MMT, as the civil aviation ministry had directed the airline to complete the ticket refund process for the cancelled flights by Sunday evening (7-Dec) itself. I am yet to get this money from MMT. Also, I had paid Rs 43,594 , and Indigo claims to have returned Rs 38,022. So I want to understand how much of the difference between these two figures is attributed to the Convenience Fee, Ancillary Fee and taxes/etc. And how much of the Rs 43,594 that I paid initially, will I actually get back from Indigo+MMT? Waiting for acknowledgement from your team so that I can share more details (PNR, etc.) via DM. Thanks
Children are abroad. Parents are in India.
Parents in their late 50s and 60s are enthusiastic to visit kids abroad. They do trips once a year or perhaps once in two years.
Everyone is happy - both parents and kids.
Enter parents into their early 70s, they don't have that much patience to travel for so long. Also, now grandkids are older and busy with their studies. Their son/daughter and their spouses are busy with jobs. They feel lonely abroad. But they still make trips, a bit grudgingly now......
Enter parents into their late 70s, they refuse to leave India. By then they have some health issues and they don't want to burden their children by becoming unwell abroad. Add to this health costs above. Travel becomes like a big task. They are happy to be in India and ask kids to visit them.
Some kids visit, some don't. Perhaps visa issues, perhaps job issues, perhaps other problems....
Kids' life abroad continues as usual.
Parents in India quite lonely.
This is the common scenario nowadays in Telugu speaking states.
#elderlycare
CANCELLED NETFLIX. CANCELLED AMAZON PRIME. CANCELLED HULU.
No more $19.99 each month. ChatGPT transformed my laptop into a free streaming center.
Here are 7 prompts to create this system:
Hyderabad has so many Santosh Dhaba… but not all are real!!
Manoj Kumar Sankla, the original owner of Santosh Dhaba, Abids filed a case alleging that multiple restaurants were illegally using his brand name.
Action against several eateries operating under the “Santosh Dhaba” name has been initiated, following court orders.
Nearly 50Santosh Dhaba names have been removed