Arnav Sharma

always building my bio. Founder: @enterpret_ai.

[Arnav Sharma @arnavshr]

Love this. A daily customer-love brief is a great start.

But if “Theme 1” changes meaning tomorrow, you can summarize it, but you can’t measure it.

Enterpret discovers and maintains every theme across conversations, giving agents trustworthy memory of the customer.

[Eric Glyman @eglyman]

One of our more useful internal channels is gong-love. Every night a sentiment bot reads our customer calls to surface themes and quotes that bring calls to life

It helps sellers articulate impact in customers' own words, share feedback to builders and make our marketing better

[Arnav Sharma @arnavshr]

@AravSrinivas Surprisingly, it is.

[Arnav Sharma @arnavshr]

@kaushalvivek Delete every app that has infinite scroll

[Elon Musk @elonmusk]

We named @Tesla after Nikola Tesla, one of the greatest engineers ever.

He was a penniless immigrant whose inventions led to American dominance in electricity generation and usage.

[Arnav Sharma @arnavshr]

@braintrustdata @martin_casado @a16z Congratulations, @ankrgyl.

[Vivek Kaushal @kaushalvivek]

In a recent episode on @lennysan's podcast, @kevinyien mentioned using Gong to filter call mentions to automate insights, and I thought: Why stop there?

At @enterpret_ai, we know the best product insights come from conversations with users and prospects. But scrubbing through hours of recordings and transcripts is painful.

We've built something better, and are piloting it! 🚀

Our AI does the heavy lifting. We pull your calls from Gong, Grain, Chorus or direct uploads, and our custom models analyze them, find precise insights that matter, and routes the insights to the right teams. No more manual digging. No more guesswork. Just rich, actionable feedback plugged straight into your workflow.

I filmed a video showing how we can supercharge the workflow Kevin talked about in Enterpret:
- We go beyond basic keyword filtering with smarter analysis
- Real insights flow directly to the people who can act on them
- One-click actions make it crazy easy to move from insight to impact

The best product leaders are already thinking like Kevin and leveraging customer feedback to take action in more powerful ways. With Enterpret, you can too.

[Massimo @Rainmaker1973]

First breakdancer to do a double airflare is a kid from China?

[Lauryn Motamedi @laurynmotamedi]

It's hard to find (and always a delight) when 3rd party tools can give a growth team insight in one click - some of the great feedback summarized by @enterpret_ai on our @NotionHQ Charts launch last week 🥳

[Dario @DarioStefanutto]

is @webflow down? The Webflow Status seems all fine but my website is down.

[Aakash Gupta @aakashgupta]

Do you know the top 3 reasons you're losing deals by ARR? That's the power of Enterpret.

When I was a VP of Product at Apollo io, it was a superpower as a product leader.

Enterpret allowed us to aggregate:

• Sales calls
• Support chat
• Social media mentions
• Customer success interactions

And connect that to data in Salesforce and Snowflake to create a holistic look of the issues our customers faced.

(And no, this isn't a sponsored post.)

It allowed our CPO Shek Viswanthan to drive a company-wide Voice of Customer program that wasn't based on manual tagging or small samples.

And it wasn't just restricted to sales prospects.

We could connect this to our biggest customer accounts to identify the most likely reasons for churn.

So we mobilized all the product teams to rigorously eliminate these top human contact reasons.

The results?

A more self-serve product
↳ More users solving their problems in the product
↳ Lower support and CSM needs
↳ Higher retention

It's no wonder Enterpret has won customers like Notion, Canva, and Figma.

[Chief AI Officer @chiefaioffice]

4. Enterprise AI by New Economies

[Arnav Sharma @arnavshr]

7/ Our partnership with Mike, Jil & the Descript team has been instrumental in shaping Enterpret.

We are grateful to work with a team so genuinely committed to listening to their users.

As Descript continues to innovate, we are excited to support them every step of the way! 🙌

[Arnav Sharma @arnavshr]

1/ @descript is revolutionizing video & podcast editing for millions of creators.

But as they scaled, consolidating feedback & surfacing insights became a huge challenge.

Here's how they solved it: 🧵

[Arnav Sharma @arnavshr]

6/ Descript is taking customer understanding to the next level with Enterpret's Synced Users & Accounts feature.

This will provide a richer view of customer journeys, enabling more precise & impactful product development.

[Enterpret @enterpret_ai]

We love chicken almost as much as we love data.

That’s why we teamed up with @_BottleRocket to cook up The App Faceoff between two chicken icons: @raisingcanes and @Popeyes !

Here’s the juicy 🍗 scoop:
🐥 Raising Cane’s fans are clucking loyal, just like their love for that tangy sauce.
🐥 Popeyes App is about speed and exclusive offers, just like their famous sandwiches.
🐥 Both apps have room to grow, but who’s leading the pecking order?

Get the full breakdown and see who’s ruling the roost in chicken apps🐔📲 https://t.co/UqudW0oq6S

#AppAnalysis #ChickenBattle #CustomerExperience #CustomerFeedback #RasingCanes #Popeyes

[Enterpret @enterpret_ai]

Crafting narratives around insights and data is critical to building compelling products. Our latest improvements to Dashboards make it easier than ever to align your team around the Voice of Customer and make insights more accessible and actionable.

✨ Add text to dashboards to provide context or summarize key takeaways
✨ Add Summaries for faster ways to surface insights from the noise (complete with annotations for deeper investigation)

Peep the video or visit our changelog for more updates!

https://t.co/fJHlWiwDoy