@N1mzo@FNBSA Honestly, despicable behaviour from FNB. A company is not supposed to make you hate them but FNB just achieved that. Well done @FNBSA@Rb__sa
@N1mzo@FNBSA Complete bait and switch, very unethical! Not only will we be moving our personal accounts, both me and my wife will be moving our business accounts too.
@N1mzo@FNBSA@Discovery_SA if your bank were to offer a fully fledged Islamic suite of banking you would see 1 of the fastest segment growth ever since @FNBSA is literally chasing the customers away ironically with their loyalty program that suppose to keep customers.
@N1mzo@FNBSA The 1 November changes don’t just cut rewards-they push clients into buying more FNB products to maintain tier. Many were upsold “upgrade” accounts through direct marketing on the promise of benefits that are now eroded. @fscasouthafrica@obssa_@TheNCC_RSA@wendyknowler#eBucks
@N1mzo@FNBSA@FNBSA changing rules a few months after the yearly review is a real break in trust.
Saying that you making it easier to get more eBucks points is a lie and another break in trust. Forcing us to take on debt products is also not on.
@Rb__sa@N1mzo It certainly is not enhancing anything for a lot of us, especially the long-standing, faithful through the years pensioners - fnb should be ashamed of itself
@Rb__sa@N1mzo If this is what you term as "enhancing customer experience," then we respectfully request you to leave us where we are and not "enhance our experience."
@N1mzo@FNBSA This kind of behaviour makes one lose trust in FNB. I've been with you for ± 20 years, not solely because of eBucks but it's a big reason for me staying. If you can do this to your loyal clients, what else can you do? It's not only disrespectful but deceitful as well.
@jawwaad_za@Rb__sa@Discovery_SA@AbsaSouthAfrica@StandardBankZA @tymebankza @CapitecBankSA This joke of a rule change coupled with their recent additional charges for EFT's is the final straw.
@Rb__sa FNB has eroded the value of ebucks annually, small changes over time but now this is ridiculous.
Total bank value has diminished which means clients now need to move
@jawwaad_za@Rb__sa@BuksieD@wendyknowler Possibly an interesting article for you. FNB clients up in arms over unprecedented mid-year eBucks rule changes. After only 1 rule change per year since its inception, FNB now doubling down on squeezing rewards. Disgusting behaviour. Corporate greed.