@bt_uk I’ve spoken on the phone to you on 6-7 separate occasions since placing my order on 10th April. Perhaps read the notes on my account, then you contact me to resolve this. Please ensure it’s someone with the seniority to resolve my issue. #slapdash#noeffort
It’s that time of year again, called @bt_uk about my renewal. So far: 1) been missold twice 2) been promised three call backs that haven’t happened 3) received all sorts of random emails about erroneous orders. #CustomerService#shocking#liars#poorstandards
@bt_uk What relevance does a link for managing my mobile account have? My issues are with BT broadband, BT TV, and you cancelling my Openreach installation and rebooking for two months time!!!
And absolutely shocking AGAIN. 10th April upgraded to full fibre, open reach cancelled my appointment for Friday (on Thursday) and now aren’t coming until 3rd June!!! In meantime I’ve spoken to 7 people @bt_uk because my Netflix isn’t working #pooreverytime#shocking#useless
@jet2tweets DM’d you, now you’re stating some rubbish about GDPR, even though I’m the data subject and I’m only asking you to communicate with the email on the booking.
@jet2tweets it’s 28 days since I made my complaint. Having booked a 5* holiday with you, my room wasn’t available on the first night and the hotel was shocking. No reply other than we’re continuing to look into it. Which other industry could get away with a month to respond!
@TfL any chance of you guys ever getting the jubilee line screens right on which train is leaving first? Platform 15 this morning, then 13 and 14 left first, same old rubbish.
@greateranglia well done on the Billericay to Stratford service.
West Ham at home and hackney half marathon, and it’s a train every 30mins and only 5 carriages.
@greateranglia Do you guys ever apply common sense and look at what demand there might be? I’m with my young son on a train which is quite frankly inhuman.
@WestHam@DelawareNorthUK Got a stadium tour booked for 10, ticket explicitly says get here no later than 15 mins before, but nothing is upon until 10 and standing outside in pouring rain with my 6yr old. Pablo in tickets also pretty much said tough (only person I could reach)
@currys another lost sale opportunity, going to give up with you guys soon. Neither your Lakeside store nor Basildon will let me try on your display Apple Watches for size. So no idea if I want the series 8 or Ultra.
@TUIUK I know that, but it’s not right is it! It’s cancelled because you don’t pick your partners well enough, I’ve changed it for a flight that is actually lower value as I can’t even choose seats in advance with the new airline. Yet it’s cost me more! Because it’s all so late.
@TUIUK you’re running a racket, I’ve just had to pay an additional £104 (on top £3k) to move my flights from one budget airline to another because your biz partner cancelled the flight in a months time!! Then I’m told there are no senior staff to speak to who are customer facing!
@Sjopinion10 WHUFC 4th most expensive club to go and watch in London? Does that also make us one the cheapest London clubs in Premier League? The food/drink prices are scandalous but ticket prices I think are reasonable I pay £335 a year for mine.
@Dominos_UK 2nd time in as many months my pizza from your Billericay store has been contaminated. Today a sticker stuck in the cheese! And upon phoning the manager George couldn’t care less, I had to prompt him to even send a replacement! #foodstandards#CustomerService#worried