Billy Liu

Director of Technology at The New York Times. Built the e-commerce platform for digital subscriptions.

[Billy Liu @bill_liu]

@GoWanderlog @SnowieGirl @YoavTanami @harryzyu @GoWanderlog I'm getting a 502 bad gateway again today for the past few hours. Trying to plan a trip this afternoon. Any ideas when it might be back up?

[Billy Liu @bill_liu]

CEO of @kashdefi just had a great AMA to provide strategy on their pending off-ramp transactions. Their CEO has directly called almost every impacted customer! That's great customer service! @echulshin , what's the next step for @AskAliceFinance customers in a similar situation?

[Davor Golac @Golac]

AWS re:Invent | Customer Spotlight: Disney Streaming Services uses Amazon Pinpoint for powerful user engagement

https://t.co/vLsXqqKAJd

[Billy Liu @bill_liu]

@CollegeHunks I was estimated 3 hours to move. You took 8 hours! How is the estimate so wrong especially since you came the night before to pack for us? That's 2.6x the amount we were supposed to pay (over $750). We're choosing a more reputable moving company next time.

[Billy Liu @bill_liu]

Hi @gb_global . My friend and I both have a pockit stroller. They're awesome! I noticed some slight differences. For example, mine has a spring loaded clasp that hooks the two sides together when closing while my friend has a clasp that isn't spring loaded. Which model is newer?

[bill @gilapoin21]

My friend is homeless in Paris with her 4 kids because @HyattEtoile insisted that she puts 2 of her young kids in a separate room. Can you help make this right @HyattConcierge?

[Caroline Lupini @carolinelupini]

@Avis why bother quoting a price if it's not accurate? $35 vs $55 for a one day rental is a big difference.

[Billy Liu @bill_liu]

@HiltonWash I paid for one room but got another when I checked in. Isn't that the point of reservation? @HiltonHotels @HiltonHonors

[Billy Liu @bill_liu]

@TMobile i'd like to add 2 lines to my existing account. can you help with that?

[Billy Liu @bill_liu]

@TMobile I want to BYOD to my plan and add a new line. Do I need to wait a certain amount of time before I can port the line out to another carrier?

[Billy Liu @bill_liu]

@TMobile Is there a minimum time a new line needs to be active before it can be ported out?

[Billy Liu @bill_liu]

@JetBlue B6 748

[Billy Liu @bill_liu]

Flight delayed for 3 hrs at LAS @JetBlue Departures look clear for other airlines going to NY. What's going on? :(

[Billy Liu @bill_liu]

@HyattConcierge Regency Etoile put me in a tiny unrenovated room for the whole week of my stay. Doesn't Diamond get me best available room?

[Billy Liu @bill_liu]

@bestbagel ordered a bagel at chelsea market and then waited 15m... the kitchen never got my order. again today, even with ur new tix system

[Billy Liu @bill_liu]

@HawaiianAir I won't be able to make my flight due to my cancelled flight from the Jonas storm. Can I get a refund?

[Billy Liu @bill_liu]

@cathyerway rent one? https://t.co/Jo6XTKICrq they might sell them too.

[Billy Liu @bill_liu]

Kindness is Powerful https://t.co/mXSUr8P8gH via @rajivpant

[Billy Liu @bill_liu]

@cathyerway I think many. But I also think the stories will be spectacular if done well. And I have every reason to believe they will.