Ryan Smith

Free-spirited and strong. Known socially as a lover and a fighter; professionally as a leader and true believer.

[Ryan Smith @bouncingkittie]

@Uber_Support why is your driver support so unhelpful. It’s beyond frustrating…

[Ryan Smith @bouncingkittie]

@hbomax @RickandMorty it’s now been 3 days and s9 e1 is still not available on the app… way to botch a season premiere…

[Ryan Smith @bouncingkittie]

@hbomax new episodes of @RickandMorty are supposed to be available on the app the day after they air however it’s been two days and still no season nine episode one…

[Ryan Smith @bouncingkittie]

@Waymo it’s time to build your own charging infrastructure and stop clogging up all the @ElectrifyAm ones.

[Ryan Smith @bouncingkittie]

@BurgerKing it’s hard to “have it your way” when your app removes modifiers before transmitting orders to restaurants. Making it worse is your awful customer support. Needless to say, I won’t be returning…

[Ryan Smith @bouncingkittie]

@CNN - Spelling error makes it seem like this guy and @GoldenStateWA are involved in sports gambling. Might want to correct.

[Ryan Smith @bouncingkittie]

Made the mistake of buying an @Apple gift card from @7eleven - it wasnt activated. The problem is so common that Apple had to extend the time to resolve this from 3 days to 10, because to deal with everyone they’ve scammed out of money.

[Ryan Smith @bouncingkittie]

@ATT it was excruciatingly painful to try and be your customer. Such a frustrating disappointment it has been.

[Ryan Smith @bouncingkittie]

@SquarespaceHelp, why suggest that customers hit you up on here, if you're just going to ignore us? At this point I just want to transfer all my domains to a different provider, but that still requires you to deal with the problem before I can.

[Ryan Smith @bouncingkittie]

@SquarespaceHelp my custom email has been down for nearly a week and the only response I’ve gotten from you was an automated “we’re still working on it” email. Shouldn’t take so long to resolve such a critical issue…

[Ryan Smith @bouncingkittie]

Then there's the 1-2 hour wait to speak to someone at @sonos support. If that doesn't say this products #premium...

[Ryan Smith @bouncingkittie]

I've tried to be calm about the tragedy @Sonos has become, but I've reached my limit. Words I'd now use to describe @Sonos: Clunky. Spotty, Broken, & Embarrassing (who wants to play music w/ others present when you know it's gonna be a hot mess).

[Ryan Smith @bouncingkittie]

@ChristopherJ_SF @Target Shame on you, @Target

[Christopher Jay @ChristopherJ_SF]

Attn @Target Shoppers - Be warned their Holiday price match guarantee is a total scam. They have clearly trained their employees on how to refuse to honor it. #ShopperBeware #

[Ryan Smith @bouncingkittie]

@googlemaps You know knowingly choosing to only publicly publish positive reviews of businesses on Google and hiding the negatives ones violates the FTC Act. Here's an example; https://t.co/AJXP5dad8d

[Ryan Smith @bouncingkittie]

2. My only relationship to this business is as a well documented customer/lessee. While I may have a neg. opinion of this business, I am not alone, nor should it preclude me from reviewing my exp. w/ them on your platform.

[Ryan Smith @bouncingkittie]

Ppl. Might trust n ur platform, when u stop suppressing users who share a neg. Experience w/ a business u take money from. Got this email, which is hilarious given 1. I’ve reported several reviews posted by actual employees of this business, but u did nothing about it.

[Yelp @Yelp]

@bouncingkittie Hi Ryan, reviews that our automated recommendation software determine to be less reliable or useful, or which are written by less established or active users we don’t know enough about, are moved to a ‘not currently recommended’ section. Learn more: https://t.co/RvnMWFHFXx

[Ryan Smith @bouncingkittie]

@Yelp So how do I go and tell them that Yelp too sees them as unimportant??

[Ryan Smith @bouncingkittie]

@yelpsupport why are u removing/ suppressing reviews written by actual tenants who live in my building & are fellow members of our Tenants Union but then allow the property mgrs. friends & coworkers to write fake positive reviews w/o the same censorship? https://t.co/3cdWDnKXeU

[Ryan Smith @bouncingkittie]

@Yelp It's because theyve spent their entire lives being marginalized & told they dont matter, making them terrified of rocking the boat. Writing public reviews about their experiences was huge progress for them.

[Ryan Smith @bouncingkittie]

@Yelp It took our union leaders months to get some of the tenants to even take a flyer about us, & several more before they would come to our meetings. It wasn't because they weren't living in poor conditions or having other problems, Nope.