We’re excited to share that we just signed an agreement for @salesforce to acquire @fin_ai for ~$3.6B. The transaction is expected to close in the fourth quarter of Salesforce’s fiscal year 2027.
Fin started as Intercom 15 years ago. We changed our name to cap our transformation just weeks ago. We were a darling of the SaaS era and invented so many of the patterns you see in software today. Nearly four years ago, in need of a reboot, we jumped on weeks-old modern LLMs to create and define the category we know as Customer Agents today.
Salesforce invented modern software and SaaS. And @benioff is like the final boss of tech founder CEOs. In seat for 27 years, he’s one of the last of his era. Still pushing, pivoting, placing big bets. It’s a privilege for @destraynor and I to get to partner with him and join forces with Salesforce upon close at this most fascinating time. And will be very fun to get their help bringing Fin to magnitudes more consumers.
To our customers: Over the past few years we’ve been shipping intensely. Including recently our groundbreaking model, Apex, and our paradigm-defining internal agent, Operator. With the resources of Salesforce this will only accelerate. And yet little will practically change. I’ll still be CEO, Des will still be running R&D, we’ll both still be committed to continuing to lead this category. Thank you very sincerely and deeply for your belief in us.
To all of our friends, our families, and our employees, past and present: While this is not the end, it is a major, pivotal, special, and emotional moment for us. From the bottom of our hearts, thank you. For everything.
To my cofounders, my exec team: Look what we built. Four young lads with a dream and nothing to lose. And a home grown exec team who pulled off the greatest and arguably only late stage software company pivot to AI, and invented one of the most important categories in AI. Thank you for sticking through all of this with me.
And now, time to get back to work. See you at our next product launch in a couple weeks. (:
Instead of Starty upy incubators and ra-ra accelerators, the wonkish work of policy change is what Ireland needs.
If nothing changes the case that Ireland does not have the ambition to be anything more than a car park for American technology and pharmaceutical companies.
And claims that the government wants to diversify its industrial base, fall over as the Department of Finance treat SMEs as just a bunch of chancers.
"Software engineers take a job at Google instead of trying their luck. Biotech ideas never reach the lab. Entrepreneurs try their luck in other countries instead."
https://t.co/bjKnc897nn
I genuinely think @SineadOS1's article is considered + very very very directionally correct and aligns with previous articles by @collision. The @LeoVaradkar doth protest too much, methinks ; as he was a chief enshittifier.
I think Dan is spot on. Only 5 metrics were selected to score countries out of 20 or 30 that should/could have been (eg literacy, life expectancy, stroke survival, maternal mortality, school completion, broadband access etc etc etc...). Of the 5 used, 2 are wrong. 👋
The protests in Ireland are not about just fuel! They are about the distance between Ireland on this graph and every other modern and developed economy. Ireland is second wealthiest but gets waaaaay less than any other country for that wealth. By a golden mile.
That visual gap in this graph? That’s what people are protesting. It’s a lack of infrastructure and the everyday enshittification of services, the economy, and the additional difficulty of trying to live, relative to peers in any other country. It also highlights why people don’t get uniformly listened to! - because there is no government architecture to engage meaningfully across this huge gap.
That gap is a three hour drive to work in traffic, a 14 month wait for an MRI, buses that don’t arrive, trains that don’t exist, schools that have no places for your kids, houses that are unaffordable, pubs that close before midnight, €12 sandwiches, expensive fuel.
People feel this gap, even if they can’t explain it precisely. And that builds into resentment, and ultimately protest. Fuel just happened to be the next thing that could be pointed to, today.
The 2025 Microsoft Excel Championship just wrapped in Las Vegas.
It was an epic battle: former Deutsche Bank I-banker Diarmuid “The Lebron James of Excel” Early (Ireland) edged 3x champion and actuary Andrew “The Annihilator” Ngai (Australia).
Early beat 11 opponents in various 30-minute Excel case study challenges over 5+ hours (including origami-folding in an Excel module).
The champ also previously cut his teeth with spreadsheets while consulting at BCG and currently runs a data analysis consultancy.
Best parts of the tournament for these spreadsheet athletes include:
▫️This clip below of live-stream announcers losing their minds over pivot tables and data labeling (as the clock winds down).
▫️The tournament has its own theme song with lit lyrics including “it’s the battle of the titans, the best keyboard tappers in the land / they’ve all been training for this moment, who’s getting stuck in the function sand?” at the (2:00) mark.
What did Diarmuid get for winning? Massive relief. Look at his face when he wins. Camera zooming in on near tears of happiness.
Also a $5k cash prize and a glorious Wrestling Championship Belt.
***
Full livestream here: https://t.co/RD3xPzVgCu