@tfwrail hi can you alert staff at Pontypridd station that there’s a pigeon caught in the nets. It’s between the entry/exit steps and the ticket office. Nobody around to alert this morning. Diolch!
@Irish_Ferries hi any idea when the website will be up and running? I want to look at my booking for 31 Dec to see if we can add pet den, but it keeps saying the website is down for maintenance since yesterday afternoon and won’t let me do it.
@GWRHelp hi, I’m travelling to cardiff this afternoon and my train is currently scheduled to be running. I realise there’s been a lot of disruption and likely will be busy. Will seat reservations still be in place? I’m disabled and concerned I’ll need to stand for the journey.
@tfwrail hi just FYI, there were no staff around at Cathays. Someone has left the key that operates the barriers in the barrier itself. It’s the side that goes towards Treherbert/Merthyr.
@tfwrail planners are showing there’s only 1 train per hour going from Pontypridd to Cathays. Is this correct? Are there replacement buses going from llandaf to Cathays?
@BootsHelp hi I placed an order and was expecting some bonus points as I’d activated the vouchers but it hasn’t been given. Can you look into this please? Thanks.
@tfwrail hi I’ve been charged this week for 6 single fairs when it should be 4 (so 3 x £6.40 rather than 2 x £6.40) Can you please look into this so I can be refunded? Diolch.
@tfwrail I was incorrectly charged £10 for apparently not tapping out (PAYG). I did however tap out, and my tfw app confirms that I'd tapped out! I've responded to this on the app and it's awaiting review. How long does it take before I'm refunded?
@tfwrail bore da, are there rail replacement buses in place from Pontypridd to Cardiff this morning? Also, so you expect trains to be running later on this afternoon? Diolch.
@Cardiff_Airport Hi can you confirm what time tap and brew are open until on Friday evening please? Trying to work out whether we eat before getting to the airport for our 9.55pm flight. Diolch!
@tfwrail hi there’s a young bird on the floor of platform 2 at Ponty train station. May have dropped out of a nest or be injured. Not sure if there’s anything you can do to alert staff? It’s by the old exit, as if you’re walking up to Sardis road car park. Diolch.
@tfwrail bus drivers at Radyr are letting passengers know where to go whilst rail staff are stood away from the queues chatting and having a cigarette!! Nobody knows which bus is going where! So disorganised!
@transport_wales very frustrating that 3 members of staff are on one side of the platform only at Cathays, so when there are issues (machine not printing tickets) over the non staffed side, staff have to walk over the bridge to rectify. Train missed due to this!!