Catherine Leonard

[Catherine Leonard @cat_bay]

@virginmedia I accept you won’t fix my internet for a week. I don’t accept the poor customer service I have received.

[Catherine Leonard @cat_bay]

@virginmedia I’m waiting for a call from your broadband expert. It’s been 3 hours. Can you help? I’m on hold again to helpline. Already spent 1h40 on this morning. I’ve had no internet for 2 days. My husband is trying to teach online with schools now closed.

[Catherine Leonard @cat_bay]

@virginmedia I have spent 3 hours on the phone to you to get this far. I don’t want to have to do the same again all day tomorrow. Surely I can just speak to one person? I can’t submit online as I don’t have a virginmedia email address

[Catherine Leonard @cat_bay]

@virginmedia Could you please request someone call me so that I can complain? I have tried and failed to do this via your phone line. Apparently the complaint I spent time giving to your rep has been closed even though it hasn’t been resolved

[Catherine Leonard @cat_bay]

@virginmedia Ok so in essence I continue to have zero internet connection until the engineer visit. There are no slots until Wednesday. And you have no other solutions. Even though myself and my husband have to wfh. I guess I’ll spend another few hours on the phone again

[Catherine Leonard @cat_bay]

@virginmedia I understand. I’m asking if you can request for me they try again. Rather than me waiting to get through on the phone? I wouldn’t have been able to do that no. It was a very important and sensitive call I was on.

[Catherine Leonard @cat_bay]

@virginmedia That’s so frustrating. I can’t exactly hang up from work meetings...can they not call again? I’ve been passed from pillar to post today. No one is giving consistent advice or information. Or a solution. I’m probably about to get passed around when I finally get through now

[Catherine Leonard @cat_bay]

@virginmedia I missed it as I was on work calls...I wasn’t ignoring it.

[Catherine Leonard @cat_bay]

@yummykalc @LNER @7weeks Thank you so much for looking after us so well @lner crew. @yummykalc Harry and Oliver enjoyed their journey!

[Kathy - jo @yummykalc]

#twins First journey with #LNER @7weeks old. Meet Harry & Oliver. Being closely supervised by his big brother!

[The Business Travel Magazine @thebiztravmag]

📋 Six of the best... First class rail lounges

➡️ https://t.co/pFN9tO76fi | @EurostarUK, @VirginTrains & @LNER

[Guy Shone @GuyShone]

@Isabelle_kumar & I talk #Paris vs #Airbnb / UK #Growth & #EuroStar #business boost live on @euronews #TalkingBusiness tonight https://t.co/p5ToEmZBEx

[Catherine Leonard @cat_bay]

@KatyBoltPalmer :-)

[Eurostar UK @EurostarUK]

Meet Pepper the robot, our new team member at @StPancrasInt! She’ll be helping little ones and grown-ups alike with journey information and travel tips – and she’ll even pose for a selfie on request.

[Pagefield @PagefieldLondon]

Brilliant coverage for our client @UrbanPartnersUK in the @FT today.

Read all about how their homework club is helping students in the King's Cross area here, featuring the likes of @EurostarUK, @SpringerNature, @Havas and HS1 Ltd.

https://t.co/JzohMc0MDV

[Catherine Leonard @cat_bay]

@TLRailUK Ok, final q I promise! When does it return to timetable? Thanks v much Nat

[Catherine Leonard @cat_bay]

@TLRailUK is the 17.12 from St Panc to Sutton cancelled tonight? Every night this week it shows as running up until shortly before, and then is cancelled. I'm keen to plan ahead and find an alternative so would appreciate some transparency from you. Thx

[Catherine Leonard @cat_bay]

@TLRailUK Yep, why is it cancelled? Is this permanent as it has been 5 days in a row? It impacts my childcare so I'm keen to know as I'm sure you can understand

[Catherine Leonard @cat_bay]

@TLRailUK It said it had left 3 mins late but now says delayed...what's going on?

[Catherine Leonard @cat_bay]

@TLRailUK Thanks, I will check live departures at 16.37. Who has it been cancelled every night this week?