Chandan Shanbhag

Online Enthusiast, Foodie and Traveller

[Chandan Shanbhag @chanshan117]

@AmazonHelp Thank you. That was exactly part of the problem... you had sent me a No-reply mail asking for my phone number earlier...

Hope you now get in touch in a legitimate way...

[Chandan Shanbhag @chanshan117]

@AmazonHelp
@amazonIN what happened?? I have it on record on your chat that this issue would be resolved today...

I do not have any response from you. Does this mean you are accepting Fraud due to a glitch in your system. .

[Chandan Shanbhag @chanshan117]

@AmazonHelp What kind of weird messaging is this ?? Always - somebody wants to hear the same story right from day one ?? Are u accepting you have no idea of the loophole?? Please have someone call...

[Chandan Shanbhag @chanshan117]

@AmazonHelp @amazonIN No way connect except post on X and derive a response !!!
This is definitely a Escalation matrix failure and gaming of your current system.
Hope somebody gets in touch with me !!

[Chandan Shanbhag @chanshan117]

@AmazonHelp @amazonIN Now its marked as " Under Investigation" and i get sent a 'No-Reply Mail' which asks for my Telephone number to contact me...

[Chandan Shanbhag @chanshan117]

@AmazonHelp @amazonIN now starts the "fun" - There is no way to get in touch because the system clearly does not allow a verified ineligible status to get in touch!! I tweet on X and a link gets sent by Social Media team to which I send the details..

[Chandan Shanbhag @chanshan117]

@AmazonHelp @amazonIN I mark a return and schedule a pickup.. On the scheduled day the return is marked as not elgible - ALl this when nobody has even visited my house !!! The product is in mint condition!

[Chandan Shanbhag @chanshan117]

@AmazonHelp @amazonIN As expected, this is going from Bad to worse !! Your sellers and delivery guys have learned to game the system and you are none the wiser for it !!!

[Chandan Shanbhag @chanshan117]

@AmazonHelp Again - the same issue.. there is a major flaw in your process flow and I assure you it is being exploited to falsify returns!!
How are you supposed to contact me after asking for my number when there is no legit way to send you my number !!

[Chandan Shanbhag @chanshan117]

@AmazonHelp Again - the same issue.. there is a major flaw in your process flow and I assure you it is being exploited to falsify returns!!
How are you supposed to contact me after asking for my number when there is no legit way to send you my number !!

[Chandan Shanbhag @chanshan117]

This is getting ridiculous by the day ...you send me a mail asking for a mobile number from a no-reply account !! Does no one at @AmazonHelp
@amazonIN check these simple things at all ???!!!

[Chandan Shanbhag @chanshan117]

There could be the possibility of a fraud on my account !!and as usual no way to reach u !
@amazonIN

[Chandan Shanbhag @chanshan117]

@IndianTechGuide Package 8,9 and 10 are complete for this to qualify as "Fully Completed " ???

[Chandan Shanbhag @chanshan117]

@KFC_India simply pathetic....gave detailed feedback and was promised a call but just shoved this under the carpet...

[Chandan Shanbhag @chanshan117]

@UberIN_Support @Uber_India New Scam or Old scam - During afternoon Non Peak hours when rates are the lowest -Drivers will accept bookings but will not come for pick up nor come ahead even though just 100 ms !! Getting pathetic

[Chandan Shanbhag @chanshan117]

@airindia Is this at the International side or Domestic Side?

[Chandan Shanbhag @chanshan117]

@zomato @zomatocare Your AI bot conveniently glosses over issue of Actual Refund..

Absolutely no other medium than posting online to get your attention...Subject - Incomplete and Actual Refund.

[Chandan Shanbhag @chanshan117]

@ola_supports @Olacabs Just traveled in a cab in Bangalore today. Driver refused to switch on the AC saying it is only for Prime Rides...is that a rule??

[Behrouz Biryani @BehrouzBiryani]

@chanshan117 Hi Chandan! That is certainly not the experience we intend for our customers and we do apologize for the inconvenience caused to you. Kindly DM your Order ID and contact number along with a suitable time so that we can fix this for you. (PS)

[Chandan Shanbhag @chanshan117]

@BehrouzBiryani Absolutely no connect!!

[Chandan Shanbhag @chanshan117]

@BehrouzBiryani - for ur Reference - This was ordered from your Mahim branch..

[Chandan Shanbhag @chanshan117]

@zomato @zomatocare @deepigoyal Found pieces of glass / hard plastic in my galouti kebab ordered from Behrouz Biryani. Only thing ur agent can reply with is a refund !! Some sensitivity required