GWR/Help Chat

[GWR/Help Chat @ChatGwr_TM]

Hello, @JDJohnDrew
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[John Drew @JDJohnDrew]

@GWRHelp Once again your incompetence is staggering. 12:48 from Paddington short train absolutely rammed no seats. You don’t know what you’re doing do you ?

[GWR/Help Chat @ChatGwr_TM]

Hello, @sarah_church
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[GWR/Help Chat @ChatGwr_TM]

Hello, @sjoh0050
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[Gordon Woods @sjoh0050]

Last night, 2153 diverted, 2218 cancelled minutes before due to leave. This morning 0753 7 mins late and short-formed. This is rubbish @GWRHelp

[GWR/Help Chat @ChatGwr_TM]

Hello, @FitzoliverJ
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[FitzoliverJ @FitzoliverJ]

@GWRHelp My ticket vendor has indicated that I can't get a refund because my ticket was scanned through the barrier, even though I did not travel on it as passengers were told to leave the platform at Paddington yesterday due to cancellations and overcrowding.

[GWR/Help Chat @ChatGwr_TM]

Hello, @Vicky_RGN
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[Vicky Brotherton @Vicky_RGN]

@GWRHelp running 68 minutes late on 18.03 to Penzance is bad enough-thank you trespassers 😡 but it is freezing cold on train too.

[GWR/Help Chat @ChatGwr_TM]

Hello, @elliestretch
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[Ellie Clark @elliestretch]

@GWRHelp Your communication on trains and at the stations during train chaos is appalling. Delays people can just about cope with but zero info on which trains will leave first is so frustrating. Disappearing drivers halfway through a journey, being shoved onto a slow train to 1.

[GWR/Help Chat @ChatGwr_TM]

Hello, @ConradWiacek
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[Conrad Wiacek @ConradWiacek]

@GWRHelp The lack of communication is an utter farce. No drivers on trains, no communication as to which platform to be on. You lot compound the problems and just make them worse.

[GWR/Help Chat @ChatGwr_TM]

Hello, @PaulCryath
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[Paul Cryath @PaulCryath]

@GWRHelp on the train from Paddington to Hereford. We are heading into Reading a fair bit late.

Is it going to go the whole way or do the usual ‘terminate’ at Worcester so it can turn around and head back?

[GWR/Help Chat @ChatGwr_TM]

Hello, @amarwwfc
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[Bains @amarwwfc]

Honestly such an awful service for the prices you charge @GWRHelp you’d think you’d have found a solution with all that money for simple things such as trespassers. Embarrassing

[GWR/Help Chat @ChatGwr_TM]

Hello, @flatherings
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[Paul Flather @flatherings]

@GWRHelp so we are all stuck at Reading still . We are not told how long it might be . Not rocket science ? Trespassers will have been cleared by 17.30 one imagines - so what is hold up now ? And Why not think of some buses or alternatives ?

[GWR/Help Chat @ChatGwr_TM]

Hello, @SnailbeeEmma
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[Emma @SnailbeeEmma]

@GWRHelp When is the 1742 Swi to Nwp going to move? I can see that the trespasser has been moved to safety 30 mins ago but the trains have not moved at all? Am I going to be able to get to NWP? Thanks

[GWR/Help Chat @ChatGwr_TM]

Hello, @maxdeveson
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[maxdeveson @maxdeveson]

@GWRHelp Hi - I need to get to Cholsey but my 1720 from Paddington was cancelled. I’ve managed to get a train going to Reading but will be a few mins late to make the interchange with the 1759 Reading- Cholsey. Could you delay that departure so people on this train can make that change?

[GWR/Help Chat @ChatGwr_TM]

Hello, @flatherings
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Regarding your issue, we would like to look into this further for you. Kindly follow back and provide your reachable:

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[Paul Flather @flatherings]

@GWRHelp as usual not giving good info on why all the trains at Reading are still delayed by half an hour now . Not enough platforms was the last message a little while back #gwr

[GWR/Help Chat @ChatGwr_TM]

Hello, @wi_john
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[john williams @wi_john]

@GWRHelp your refund page isn’t allowing me to submit my refund request for the delayed 16.33 to Cheltenham thoughts!

[GWR/Help Chat @ChatGwr_TM]

Hello, @neilbeighton
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[Neil Beighton @neilbeighton]

@GWRHelp train stuck at Maidenhead station. Not looking good. Can we get doors open so we can get our flight from Heathrow ? We going to miss flight just sat on Maidenhead platform

[GWR/Help Chat @ChatGwr_TM]

Hello, @PaulTreacyLFC
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[Paul Treacy. JFT97 @PaulTreacyLFC]

@GWRHelp Really wished they would not repeat the same message about holding the handrail on the stairs, literally 3-4 times every minute, at #Swindon train station!!!!! 😖

[GWR/Help Chat @ChatGwr_TM]

Hello, @leocarr78
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[Leo Carr @leocarr78]

@GWRHelp I’m currently on a non-moving train from reading to Paddington, any idea when we’ll be able to get moving again?

[GWR/Help Chat @ChatGwr_TM]

Hello, @ElvisParsleh
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[NHS Wales Whistleblower @ElvisParsleh]

@GWRHelp open the bloody doors at maidenhead, we are going to miss our flight - RIDICULOUS

[GWR/Help Chat @ChatGwr_TM]

Hello, @otium_Catulle
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[GWR/Help Chat @ChatGwr_TM]

Hello, @leighdj
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[Leigh @leighdj]

@GWRHelp Good afternoon, small issue with vehicle 55424, sat near D1 door, various USB ports aren't working.