Ellie Clark

if travel was free you’d never see me again.

[Ellie Clark @elliestretch]

Hi @GWRHelp, what’s happened to the 8.19an train Newbury to Paddington? Doesn’t seem to be running this week or next.

[Ellie Clark @elliestretch]

@GWRHelp No, not really l, not from station staff or drivers. Because of poor information at station I had to get on a slow stopper Reading to Newbury which let fast trains go part. Could have been on one of them at reading if we knew they were going.

[Ellie Clark @elliestretch]

@GWRHelp https://t.co/PzcsItfylI Newbury to find that there are plenty of fast trains we could get on that are being let through before the slow train leaves. Just a tiny bit of communication would mean getting home earlier. I hope lessons are learnt from managing incidents

[Ellie Clark @elliestretch]

@GWRHelp 1.Your communication on trains and at the stations during train chaos is appalling. Delays people can just about cope with but zero info on which trains will leave first is so frustrating. Disappearing drivers halfway through a journey, being shoved onto a slow train to

[Ellie Clark @elliestretch]

@GWRHelp Your communication on trains and at the stations during train chaos is appalling. Delays people can just about cope with but zero info on which trains will leave first is so frustrating. Disappearing drivers halfway through a journey, being shoved onto a slow train to 1.

[Ellie Clark @elliestretch]

@GWRHelp Well this just isn’t true is it. Please can you just be more transparent with your customers about WHY it is so hard to run trains on time. Newbury - London Paddington never runs to time. I’m currently on a train that left on time but then sat still for 10 mins outside Newbury 🤯

[Ellie Clark @elliestretch]

All I want for Christmas is a @GWRHelp train to leave and arrive on time. The absolute WORST train line I’ve used.

[Ellie Clark @elliestretch]

@GWRHelp 2 weeks of zero trains through Newbury and massive increases in train fares yet trains in the AM still always leave Newbury late or arrive in Paddington late. Will the service ever improve??

[Ellie Clark @elliestretch]

@SimonCalder @TUIUK Thank you for your response @SimonCalder the advice out there on various websites is so inconsistent around the 10 year thing!

[Ellie Clark @elliestretch]

@TUIUK Pls can you confirm re passport validity? Passport issued on 13 Sept 2012, expires 13 Apr 2023. Will you allow us to travel on 26 June 2022? Very misleading info in store and via your cust services! @SimonCalder can you help?

[Ellie Clark @elliestretch]

@TUIUK @SimonCalder travelling to Spain!

[Ellie Clark @elliestretch]

@parcelforce I’ve been waiting for a parcel that was due to be next day for over 2 weeks now. It’s been on the van and out for delivery twice this week, but still not delivered! Where is it? It’s ridiculous. Everyone I speak says it’ll be delivered tomorrow.

[All On The Board @allontheboard]

LOOK UP. For those that can please do so. Humanity and kindness cost nothing. #LookUp @allontheboard @CorryShawComedy @TfL @LDNOverground @LondonDLR @TfLBusAlerts @TfLRail @nationalrailenq #allontheboard #humanity #KindnessMatters #transportforlondon #TfL #Trains #Buses #Kind

[Ellie Clark @elliestretch]

@DFSCare We bought the French Connection Zinc Sofa (3 seater and 2 seater) in July last yr & altho 2 seater is perfectly fine,the last couple of months the 3 seater really creaks whenever anyone sits on it. It feels like it isn’t old enough to have problems...can you help??

[Ellie Clark @elliestretch]

@British_Airways @British_Airways This tells us nothing! Still ‘locating bags’ & no update online since 4.30pm. There is nothing worse than a lack of information especially when it comes to the whereabouts of all your personal belongings. Such a bad experience to & from Glasgow this Xmas with BA.

[Ellie Clark @elliestretch]

@British_Airways Can you help me with when I will get my bags back...we were on BA 1473 & told tonight or tomorrow but the online tracking still says you’re looking for them. The whole planes bags were left in Glasgow so you must know where they are!

[Ellie Clark @elliestretch]

@Alyshia_Mcc @British_Airways We are in the same position...called @British_Airways for an update and they told us they are still looking for them and we should give it more time! #nothelpful

[Ellie Clark @elliestretch]

The absolute worst experience buying carpet @ScSSofas. Have waited 6 weeks after being told 7 day delivery& now I'm told October! Doubt it!!

[Ellie Clark @elliestretch]

@ScSSofas Hi SCS, can you tell me the best way to make a complaint regarding my order please?

[Ellie Clark @elliestretch]

@GShockUK Perhaps updating the store locations on your website would be a good idea since it still states both are open!!