@GWRHelp Michaela, what a terrible response. You massively oversold your services, did not put out any information to the impacted passengers and did not put on a replacement service. Flexibility to allow greater choice? Laughable. So flexible I got stranded in Bristol and got a Β£118 Uber
@GWRHelp absolute carnage in Bath Spa last night. Oversold train, overtime ban and lack of staff made, plus drunk and drugged up football fans made for the most unsafe situation Iβve ever experience. What the hell? Got stranded and paid Β£118 for an Uber home (1/3)
@GWRHelp@GWRHelp Why did you allow so much overselling? And no replacement services? Disgusting. 2 young girls joined us to return to Cardiff in an Uber after they were inappropriately touched by these louts, who then proceeded to show their genitals too. Shameful GWR! (3/3)
@GWRHelp trains arriving packed with football hooligans who were urinating in carriages, screaming abuse, banging on windows, throwing bottles/cans of alcohol whilst openly taking drugs meant that hundreds of people (mostly families) were left behind and stranded (2/3)
The rage I feel towards @VodafoneUK is unmatched. As a βvaluedβ customer, Iβve never experienced such poor service and miscommunication. I wish you guys would just release me from my contract and let me go elsewhere because the apologies mean nothing.
Another episode of #aloneuk means another hour of utter anxiety watching the contestants at night π
Wish the editing would show more of @desertislandtom and Javed though! Hopefully next week πͺ
Hi @bookingcom - Iβm in urgent need of a number for your complaints team please, can you help?
Itβs regarding an amendment to a booking for a bereavement that your call agents have been unable to help with. Thanks
@TUIUK We have family and friends that are currently on a school gymnasium floor, have been since 4am. Are you saying they stay there until their return flight home in a week? Come on guys, do better