@Paul15894422728@chilternrailway You can put a freedom of information request into the DfT for old timetables, justification of decisions to remove trains from the timetable, and then ask your MP to moan at the minister of transport on your behalf.
@Paul15894422728@chilternrailway The DfT has a minimum standard of trains per hour requirement for parts of each route called the PSR (passenger service requirement). Where trains are operated in excess of PSR the DfT have reviewing passengers loadings and can remove them to minimise their operational costs.
@SCWP@chilternrailway@RailOmbudsman You can easily obtain the ticket number from the retailer, you just need to ask customer services for it. But perhaps this is a good reason to stop using the Trainline with their additional fees and just buy tickets from the train operator.
@oobbh@chilternrailway Whilst Chiltern are right to point out trains may be busier, the real answer I suggest you're looking for is whether Chiltern trains will run.... Answer is yes, the TfL strike is RMT train drivers, so doesn't affect signallers or station staff, tracks should be open for Chiltern
@Mike44395967@chilternrailway Delay repay is a DfT scheme that is administered by the rail operating companies based on rules and guidance set out by the DfT. If you want to make suggestions to change how delay repay works email your MP and ask them to raise your points with the Minister for Transport.
@coopervictoria1@minecraftgrave1@LNRailway@chilternrailway The rails do get hot in other places as well, but it's because the rails that have been laid in UK have historically been engineered for lower temperatures https://t.co/esoPUOpB9n
Perhaps they need to be engineered for higher temps in future but that's 50 years of replacement...
@mdgoodfellow@chilternrailway Since 2021 and end of franchise contracts it's the government via the DfT who is responsible to supply new/extra trains for operators like Chiltern to run. The DfT also gets all the ticket money. Whilst there are some new trains coming the route needs more, write to your MP.
@HarleysTravels@mitchell_hurd@chilternrailway@railhopper21@WestMidRailway@JuoPosts The 165s are very much towards the end of their economic life now. Many parts are no longer available, the maintenance team can keep on patching them up, there's going to be a limit soon. The DfT need to step up and find some more £ for fleet replacement for the commuter sets.
@onishiweb@chilternrailway The provision of train capacity in England since 2021 the sole responsibility of the DfT, their own reports highlighted the severe capacity constraints on the Chiltern route but failed to fund new/additional capacity until last year, some new trains are arriving during 2026.
@Dsmithy211@chilternrailway Depends who is on strike. Chiltern will stop their services over the Met Line if they are denied access to the track (no signalling) or not stop at the LU stations (no station staff) but this strike is train drivers so no expected impact this time.
@ChimeWhistle@mitchell_hurd@AndyEdwardsR14C@chilternrailway So it's stalemate. I also agree that Chiltern will probably never run an East West train in passenger service. I suggest that at some random point in the future the DfT will announce the East West rail line can open quickly under GBRail it will all be down to politics. 🤦
@mitchell_hurd@ChimeWhistle@AndyEdwardsR14C@chilternrailway Chiltern can only operate the line within the cost commitments that the DfT agrees to, because post 2021 and end of franchising the DfT bears all operational costs. The DfT won't agree to funding salaries for guards yet hides behind Chiltern in the negociations with the union.
@jfrost16@chilternrailway To you specifically, your individual complaint will offer little benefit other than a boilerplate reply. But the pattern of complaints is analysed by DfT and along with other data to understand what are the passenger priorities for each route. More complaints can help...
@SQuashie@chilternrailway Email your MP and ask them to raise your concerns with the Minister for Transport. Since 2021 the government via the DfT are responsible for providing train capacity to operators like Chiltern to run the route. The Chiltern route has not enough and old unreliable trains.
@brucerutland@chilternrailway At a guess it's the same reason that Chiltern's paper "all zones" tickets never worked. National Rail could only encode London Zones 1-6 on their paper tickets, the route code that made the NR ticket valid is not understood by LUL barriers. Prob the same issue on the Smartcard?
@Koefnielsen@SBarrettBar@chilternrailway Your ire is better directed at the DfT. Post pandemic all franchises were converted to Train Operating Contracts. The flexibility Chiltern had to make things better under franchising has gone, their hands are tied by civil servants in the DfT micromanaging service and expenses.
@Miss_Tasha_26@chilternrailway That's the rules of the delay repay scheme as defined by the Dept for Transport. If you don't like it send an email to your MP highlighting how your journey was delayed due to the train being too full, why is the train too full, and why can you claim for a delay.
@MedHistoryMan@chilternrailway@TfL If you paid with contactless then the refund process is via TfL even for a National Rail journey - start at https://t.co/3NAcTHa0cH - create an account, register the card you used, find the delayed journey in your history and apply for the refund.
@rose_phil@jerryalderson@chrisbates3@EngFocus@Marshrail@BBC3CR@RMTunion@chilternrailway The railway in England has been quasi-nationalised since the franchise contracts were converted to train operating contracts in 2021 post-pandemic. Since then operators have had their hands tied by the DfT/Treasury, permission to spend more opex money is very hard to obtain.