A great product story should feel like the product.
For Infinity Home Services, that meant showing a miniature construction site being assembled piece by piece - precise, tactile, a little surreal, and meticulous.
Behind the visual: 200+ field purchases a day automatically coded to the right jobs, plus 90+ hours of AP work automated through Ramp Bill Pay.
The details matter in construction. They matter in the work, too.
The standard weโre chasing at @tryramp: genuinely useful work, made with care.
In construction, precision makes the difference between profit or loss on every job site. So Infinity Home Services made their financial operations airtight across more than 20 brands with Ramp.
Now 200+ field purchases per day get automatically coded to the right jobs and 90+ hours of AP work get automated on Bill Pay.
I have been thinking about whether to comment on this. Not clear if Gal is serious, rage baiting, etc. Whatever the case, it has spread enough in the design community that I want to share some thoughts.
The psychological journey people go through with AI is quite fascinating to me. A new model launches, people think the world has changed, they sometimes have an existential crisis, then they play with the model, they understand its strengths and limitations and then they settle down. A few weeks later, the cycle repeats.
On top of this, even before AI, designers have often shown insecurity and imposter syndrome. There are probably many reasons for this. First, before ~2010 design wasn't valued by the tech industry in the way it is today. Second, the people attracted to working in the field of design are often very open to new ideas and have high empathy. Third, there is no "one path" to working as a designer and designer backgrounds are often pretty random.
Ironically, despite the insecurity + imposter syndrome so many designers feel, design is more important than ever. I truly believe this. And yes, I have an incentive to believe this. But just think about it... the logic couldn't be more clear. More design is entering the world, the attention economy is real and therefore creativity / design / point of view is how you will stand out. Your brand, marketing, product design, moments of delight and overall customer journey must be excellent. Some companies already get this and are fighting wild battles over design talent. Other companies are still figuring it out. Everyone will get there and it will be obvious in retrospect.
This isn't a new trend with AI. It is a trend that we've seen over the last decade. Designers used to complain about not having a seat at the table. Now designers have a seat at the table. And many of the businesses I speak with are pulling from their design bench when looking for new leaders for their business... they know that design thinking and the design process is what they need to adopt everywhere to win.
I'm not saying that every stakeholder gets it. But so many are trying to learn right now. Designers need to do more than create great work, they have to spend a lot more effort educating.
Showing work can also trigger anxiety. Sometimes the best solution to a design challenge is the first thing you think of. And other times you have to explore for quite a long time to come up with something great. Inputs to a design process might include things that feel like traditional office work and are easy to point to... reading docs, talking with teammates, formal research, etc. Inputs might also include a walk in the park, an interesting dream you had the night before, a good song you listened to on the radio during your commute, a painting from the 1800's or all sorts of other cultural / emotional input.
In summary, I've never been more confident in the role of design and impact design can have. I wish designers felt the same confidence. This is the moment to be more bold, to take more creative risk, to double down on the power of design. Everyone is on their own journey, and there are lots of fascinating ways to move through life, so if Gal is serious about "quitting design" then I wish him the best in his adventures ahead. But I hope if others follow they do it because there are other things they are so excited about spending time on vs fear of AI.
Founded in 1834 and running leaner than most startups.
See how, Hingham Institution for Savings, one of the oldest banks in America banks on Ramp to cut the waste out of its own back office: https://t.co/Q08WD3baW3
@tryramp ๐๐ Shoutout to the accountants running real client books through it in working sessions with real close deadlines. Their insights and BTS story of building AI that closes the books: https://t.co/cnViBGVBof
"The Cursor or Harvey for accounting" doesn't really hit on whom this latest launch was built, both with and for. Their insights and the BTS story of building AI that closes the books: https://t.co/cnViBGVBof
"We can let Ramp be the bad cop. That changes the relationship between finance and the rest of the company." - @ProsperLoans' director of enterprise risk management
Bad cop reporting for duty o7
Browserbase builds agents that browse the web. Ramp's procurement agent browses vendor sites for @browserbase.
They helped us design it. We helped them catch $80k in shadow spend and duplicate auto-renewals.
Win, win.
The @BGCSF is a model and incubator of innovation for the nationwide organization. Easy to see why when you meet their people. ๐
Fun fact: @tryramp employees can use their Ramp cards to donate directly to this org this month with a new Spend Program we've spun up!
Boys & Girls Clubs of America is introducing Ramp across 1,100+ local Club organizations nationwide.
80+ Clubs are already on the platform and 18,000 hours have been returned to teams so they can spend more time with kids than spreadsheets.
Itโs not just AI using AI but the โwhyโ. And to what end? Welp @perplexity_aiโs @tryramp story shows itโs not just the numbers (even though finance looooves those too).
Little known fact: @perplexity_ai's entire general ledger is run by one person. Just one.
> 97% of their transactions are auto-coded
> 163+ hours are automated monthly
> Over $5 million has been generated through spend controls and cashback
Things we love to see.
Today, we're releasing Ramp CLI to let agents manage your company's finances.
50+ tools across cards, bills, expenses, travel, and approvals. Fewer tokens than MCP, and comes with pre-built skills like receipt compliance and agentic purchasing.