Singer/songwriter, ARIA, APRA & 9 times Golden Guitar winner, kids Christian artist, author, ABC TV Play School presenter, host, etc etc... (aka Bucko)
Last night @qantas denied me agreed access to their Melbourne lounge. As compensation for my 2 hour flight delay sitting on the floor by gate 10 they have kindly & generously offered “to share my feedback with the team.” Now THAT’S customer service for ya.
@Qantas Melbourne #qantasclub renovations saw me & guest denied access tonight. I pay for a service. You provide it. Been a member since 1994 never experienced this before. Penalise us cos you can’t coordinate your renos? Refund? Voucher? Nah. Would you do it @VirginAustralia ?
@Qantas 18 hrs since i checked my bag in for the 50 min Syd-Tamworth flight. Lost. Gone. Totally disappeared off your system. I have 10 gigs in 4 days. Please find it. This is what you do. Humans and bags, delivered safely. Together.