Commuting Rants

Moans and complaints of a commuter travelling in and out of London daily. Official merchandise available. I apologise in advance for my swearing.

[Commuting Rants @CommutingRants]

@thewhitecompany Been trying to purchase something from your wild mint range but can’t find it in stores or online. Is it being discontinued?

[Commuting Rants @CommutingRants]

Of course the 23.32 @gwrhelp from Paddington to Reading departed late. I mean why would it leave on time from a half empty station having been waiting at the platform for the past 30 min?

[Commuting Rants @CommutingRants]

Maybe @nationalrailenq can advise why there is a crawl from Paddington to Reading? Seeing as @gwrhelp can’t be arsed.

[Commuting Rants @CommutingRants]

Classic journey on @GWRHelp. Crawling along on the great western main line to reading with zero explanation for the delay.

This company has never realised how shocking its customer service is, and never will.

[Commuting Rants @CommutingRants]

And the next one.

[Commuting Rants @CommutingRants]

Of course the first train I’ve got in weeks is delayed.

[Commuting Rants @CommutingRants]

Of course the first train I’ve got in weeks is delayed.

[Commuting Rants @CommutingRants]

Also no card left (obviously as I have been by the front door all day). So how do I find out where my parcel is?

[Commuting Rants @CommutingRants]

@parcelforce I’ve literally been outside my house all morning doing stuff outside, and just got a notification 20 minutes ago saying my parcel could not be delivered as no one was available. This is a complete lie - no delivery was attempted.

[Commuting Rants @CommutingRants]

Do your drivers just say someone wasn’t available when they can’t be arsed to make a delivery?

[Commuting Rants @CommutingRants]

You know @reading_buses, the number of buses that just ‘disappear’ off your app is ludicrous. No mention of them being cancelled or late. They just don’t turn up and ‘disappear’, leaving customers naffed off and fed up of your services.

[Commuting Rants @CommutingRants]

Is there a more infuriating example of terrible customer service than the @PostOffice?

[Commuting Rants @CommutingRants]

@7bone_dive I love your food but my god orders take SO long to make. 45 min so far on a Deliveroo order and still not ready…

(This is a regular thing too)

[Commuting Rants @CommutingRants]

Zero reason for it as far as I can tell. And zero explanation on board from @gwr.

Also greeted at Reading by a bunch of cocky @networkrail maintenance workers moaning the passengers were holding them up.

[Commuting Rants @CommutingRants]

Classic Paddington to Reading line. Stopping to a crawl for seemingly no reason.

Does this line EVER run on time? @gwr @networkrailwest

[Commuting Rants @CommutingRants]

@PostOffice Will you ever enable sending a parcel by QR code from your self service tills? Entire queue has QR code parcels and the self service tills are empty.

[Commuting Rants @CommutingRants]

@Rochdale_Cowboy @GWRHelp 😂

[Commuting Rants @CommutingRants]

@Rochdale_Cowboy Were they delayed on a @GWRHelp train?

[Commuting Rants @CommutingRants]

@Rochdale_Cowboy @bookingcom @MalmaisonHotels Precisely! I’m not going to book through 2 companies that treat customers like that.

[Commuting Rants @CommutingRants]

If anyone is thinking of using @bookingcom or @MalmaisonHotels to book a hotel over the festive period, don’t bother. Find another booking/hotel company. As they’ll just increase their rates for a pre-existing booking and threaten to cancel it unless you pay the extra.

[Commuting Rants @CommutingRants]

Great work @thetrainline