@Latriseshop Seriously, who the heck wants to try and sleep with something that holds your tongue out all night? Not only that but don’t you think your mouth/tongue is going to get really dry. That crap would keep you up! SMH That is a horrible idea.
Ignoring frustration directed at you is a superpower in technical support. They are not actually mad at you. Responding defensively will *make* them mad at you.
Moving politely toward resolution of their issue often results in the user apologizing for their earlier frustration.