crispin

Trying to distribute the future a bit more evenly. I'm a Service Designer.

Mostly I just ask teams - Why are we here?

[crispin @crispinfu]

It's terrible how much time, focus and energy it's taking away from people. And I can't imagine it being ok anywhere else I've worked.

[crispin @crispinfu]

I've never worked anywhere like the Civil Service where there's so much confusion, miscommunication and complexity about how much people are supposed to be paid each month.

[crispin @crispinfu]

@JacobB12277686 Not sure how they get away with this ���

[crispin @crispinfu]

The awkwardness when someone shows you a DVLA website which looks like DirectGov, isn't responsive for mobile and breaks with the back button...

[crispin @crispinfu]

Hold on, this service wants you to go to the post office to get a form and send a cheque.

A cheque? And a printed form?

Why is this ok???

[The New York Times @nytimes]

Ke Huy Quan, the longtime favorite for best supporting actor, earned an immediate standing ovation after his #Oscars win. https://t.co/Kbg0rtuaJu

[crispin @crispinfu]

@theschoolofgood Got a letter with a date for surgery . Then another letter for COVID test beforehand. 2nd letter was so late arriving that results would be after surgery. So I had to cancel and wait months. Not joined up and if they've used another channel it might have all worked out.

[crispin @crispinfu]

@LloydsPharmacy I need to DM you about this

[crispin @crispinfu]

@LloydsPharmacy had to try returning an online order. Not great. The store told me they couldn't do do it even though your site says so. Managed to do freepost but unlike your site, you can't get proof of purchase if it's freepost without a postcode. Rubbish.

[crispin @crispinfu]

@LloydsPharmacy still can't do click&collect. Tried clearing cache etc. But that and a voucher won't work. Any idea when it'll work?

[crispin @crispinfu]

@notysvm So that's why Kratos has rage issues

[John Burn-Murdoch @jburnmurdoch]

NEW: last week we got the latest UK census data, on ethnicity, religion & identity.

It was met with toxic responses from the usual suspects seeking to weaponise the stats.

Almost every word of what they claimed was false.

My column: https://t.co/2FLJ5LqJ8m

And a thread 🧵

[crispin @crispinfu]

@mattlemay @UXbri Brilliant talk @mattlemay. Really enjoyed it. Could you give me an eg. of a high altitude high spec goal?

Trying to get my head around this bit and struggling a little

[crispin @crispinfu]

I don't need central heating, I just go on a Google Meet with my macbook air 🔥

[crispin @crispinfu]

Given phone numbers after a hospital operation. 1. never picks up 2. invalid number 3. constantly engaged 🤦

[crispin @crispinfu]

@easyJet my flight tonight is delayed. Should I check in for the original time or the delayed time?

[crispin @crispinfu]

@KateIW @loft27design @GOVUK @GDSTeam Brilliant news, congratulations Kate!

[crispin @crispinfu]

My Jira workflow:
1. try and write nice cards
2. totally fail at moving them
3. try clicking random things to see if that helps
4. cry for help to the team
5. curse Jira
6. repeat 🤦

[crispin @crispinfu]

“most of the Kafka-esque nightmares people get stuck in happen because each service sees only the burden they impose, and not the total of the burden the customer experiences” — @pahlkadot https://t.co/RQw8YuJdqw

[crispin @crispinfu]

Rubbish #darkpattern from @easyJet website. You might have chosen only the 'essential' cookies but the obvious button to continue will bung all the extra tracking on top. Thanks ���