Customer Outrage

[Customer Outrage @customeroutrage]

@EnglishHeritage your membership login/setup is completely broken this evening. Heads-up that’s down to @Microsoft @Azure b2c issues. I think the error code in the browser console (not visible to average user) means English Heritage has an expired or invalid client cert.

[Customer Outrage @customeroutrage]

@SarahWoods66 Same. Watching the tranquil scenes from press day on BBC I was shocked by the reality. Everywhere I went was a scrum.

[Customer Outrage @customeroutrage]

@owenjonesjourno How is it you get to claim the independents?

[Customer Outrage @customeroutrage]

@brian_armstrong Complete and utter bullshit. AI is just a convenient excuse.

[fedupwithretrotax @clairol007]

@HMRCpressoffice I’ve just worked out that the Pre-2010 Mis-sold loan schemes will cost 250% more to settle than those Post-2010. Why are you not offering the same terms to both groups of victims? Morse said before 2010 the law was not clear. Please explain.

[Customer Outrage @customeroutrage]

@australian He was once a happy and charming CEO. Now he can’t saying anything without clearly reading a script. Nothing says you’re deeply sorry more than reading the words “I’m deeply sorry”, dead-eyed, from the comfort of one of your mansions.

[Customer Outrage @customeroutrage]

@emily4MK Thanks @emily4MK - are you aware that there’re 1000s of people who were in the same schemes pre 2010 that don’t qualify for this settlement, purely because the previous Morse review removed the loan charge from them. Perversely that now penalises us.

[WrathOfMyBombast 🇺🇦 @Stephen41792571]

I haven't posted in a long time re #LoanCharge but I've just seen a copy of letters going out. Asking ppl who've already paid and who have supplied all scheme details etc in 2019 to share all over again like they've never engaged with @HMRCgovuk . Another shambles in the making..

[Customer Outrage @customeroutrage]

@AlexFinn AGI? Seriously? All this tells me is that you don’t know what you’re talking about.

[Customer Outrage @customeroutrage]

@EE Sorry to be a bother, but the is definitely not working. It rings, then it gives a message about being committed to providing good service. Only then does a second automated message say the office is closed. I got through to mobile department, and they said bb dept. closed today.

[Customer Outrage @customeroutrage]

@EE I got a text asking me to call to give you some info for my broadband order. But as of 10am all I get is your “office is now closed” message.

[Customer Outrage @customeroutrage]

@EE Can you help @EE? I tried the billing option and STILL get the automated office closed message. That’s with options 2,1,3,5

[Customer Outrage @customeroutrage]

@EE What options do I select to respond to this? OpenReach are meant to be here in the morning, so it’s not like I can wait until then to talk to EE. I received this text from EE at 09:43 today.

[Customer Outrage @customeroutrage]

@EE If I do option 2, then 1, then 1 (for broadband orders), I still get the
“Office now closed” message, as of 11:40 today.

[Gordon Berry @wealthagent]

An extraordinary thing.
Morse removed pre-DR loans from #loancharge & pardoned only those who hadn't disclosed (no open enquiry).
McCann now helps only those still within the #loancharge but who didn't settle!
Those with pre-DR open enquiry now slip between the two!
Shambles.

[Customer Outrage @customeroutrage]

@loanchargeAPPG @Dan4Barnet @gregsmith_uk @eastantrimmp @emily4MK @Ray_McCann55 @gregwrightYP @EmmaAgyemang @FayeBrownSky @CarrotyD @andyverity @LCAG_2019 I know @Dan4Barnet it’s
a tough and complex situation. The only thing I ask is I get the same outcome as the McCann review folks got. My years are pre-2010, and that’s only because the Morse review removed them from the loan charge. I’m facing a much worse deal for same thing.

[Customer Outrage @customeroutrage]

@EE - excited FTTP available, but initial experience not great. Your app says tomorrow 8am, but OpenReach haven’t done outside. All I ask is your app keeps the situation up to date, do I can plan. Your rep today didn’t seem keep to chase OR.

[Customer Outrage @customeroutrage]

@Deliveroo / @pizzapilgrims - do you think it’s acceptable for a pizza prepared at 18:59 to be delivered stone cold at 20:30?

[Customer Outrage @customeroutrage]

@Selfridges @Meta - I’ve checked in here a few times over an hour, so not sure what “soon” mean?

[Customer Outrage @customeroutrage]

@DanNeidle It seems unfair to me the review doesn’t cover pre-2010 cases, when after the first review the loan charge was simply disapplied. This leaves it as a vanilla open year. I also can’t believe how long HMRC can leave it open for 20 years, adding interest, before issuing closure.