Customer Care HelpHub

987 following 876k followers

[Jamie Anderson @andersonjamie84]

@AerLingus is Barcelona to Dublin scheduled to go tonight seen it was cancelled yesterday

[Customer Care HelpHub @customervoic]

Thank you for letting us know @andersonjamie84 . We’ve now followed you back, so you should be able to send us a direct message (DM) with the email address and phone number. Once we receive your message, we’ll be happy to assist you further.

[Jamie Anderson @andersonjamie84]

@AerLingus is Barcelona to Dublin scheduled to go tonight seen it was cancelled yesterday

[Customer Care HelpHub @customervoic]

Hello, @kerrigan1710 thank you for reaching out. Kindly send us an email or DM with your full name, phone number, and a brief description of the issue you're experiencing. Our team will review your case and get back to you as soon as possible.

[L Kerrigan @kerrigan1710]

@AerLingus what a scam your AerCard credit card is! 2 free flights per year are NOT working! We have literally tried every combination and being denied. Designed to fail and nobody to follow up with? What is going on??? The booking system is a joke 😡@talktoBOI

[Marwa Tageldin @Marlicious33]

@qatarairways Extremely disappointing! A 4-hour delay turned our 19-hour journey into 28 hours. As a pregnant passenger, I suffered significant back pain and discomfort during the extended journey.
We’ve requested the compensation we’re entitled to under EU261/2004, but we’re still waiting.

[Customer Care HelpHub @customervoic]

Thank you for letting us know @Marlicious33 . We’ve now followed you back, so you should be able to send us a direct message (DM) with the email address and phone number. Once we receive your message, we’ll be happy to assist you further.

Thanks,

[Marwa Tageldin @Marlicious33]

@qatarairways Extremely disappointing! A 4-hour delay turned our 19-hour journey into 28 hours. As a pregnant passenger, I suffered significant back pain and discomfort during the extended journey.
We’ve requested the compensation we’re entitled to under EU261/2004, but we’re still waiting.

[Caecilius @shardcreek]

Day two of @EE totally ignoring my complaint, now a month to install broadband they promised weeks ago, two appointments made, two no shows without explanation. 45 minutes on hold whilst they keep taking my money. Disgusting

[Customer Care HelpHub @customervoic]

Thank you for letting us know @shardcreek . We’ve now followed you back, so you should be able to send us a direct message (DM) with the email address and phone number. Once we receive your message, we’ll be happy to assist you further.

Thanks,
Rebecca

[Caecilius @shardcreek]

Day two of @EE totally ignoring my complaint, now a month to install broadband they promised weeks ago, two appointments made, two no shows without explanation. 45 minutes on hold whilst they keep taking my money. Disgusting

[Pete Hind @toonpete85]

@EE Morning - my 80 year-old mother has just received a text saying that her service will be disconnected due to not using her phone for 180 days, is there any way this can be averted as she relies on the phone for emergencies etc. Thanks!

[Customer Care HelpHub @customervoic]

Thank you for letting us know @toonpete85 . We’ve now followed you back, so you should be able to send us a direct message (DM) with the email address and phone number. Once we receive your message, we’ll be happy to assist you further.

Thanks,
Rebecca

[Pete Hind @toonpete85]

@EE Morning - my 80 year-old mother has just received a text saying that her service will be disconnected due to not using her phone for 180 days, is there any way this can be averted as she relies on the phone for emergencies etc. Thanks!

[VisionsofGold @VisionsofGold]

@EE So @ee after calling 150 the answer is no. 18 years of customer loyalty gets you nothing. A real shame. Better to wait until the end of the contract and leave? @MartinSLewis @MoneySavingExp

[Customer Care HelpHub @customervoic]

Thank you for letting us know @visionofGold. We’ve now followed you back, so you should be able to send us a direct message (DM) with the email address and phone number. Once we receive your message, we’ll be happy to assist you further.

Thanks,
ARebecca

[VisionsofGold @VisionsofGold]

@EE So @ee after calling 150 the answer is no. 18 years of customer loyalty gets you nothing. A real shame. Better to wait until the end of the contract and leave? @MartinSLewis @MoneySavingExp

[A$VP @asvp222]

@turo please contact me i just had a bad experience with my host and he was very rude

[Customer Care HelpHub @customervoic]

Thank you for letting us know @asvp222. We’ve now followed you back, so you should be able to send us a direct message (DM) with the email address and phone number. Once we receive your message, we’ll be happy to assist you further.

Thanks,

[A$VP @asvp222]

@turo please contact me i just had a bad experience with my host and he was very rude

[Customer Care HelpHub @customervoic]

Ciao, grazie per averci contattato. Ti preghiamo di inviarci un'e-mail con il tuo nome completo, il numero di telefono e una breve descrizione del problema che stai riscontrando. Il nostro team esaminerà il tuo caso e ti ricontatterà.

[S Fern @sfernandes123]

@qrsupport @qatarairways I’ve already contacted Qatar repeatedly and been given the runaround each time. My complaint is about rude Qatar gate staff at JFK and Qatar repeatedly redirecting me to AA despite Qatar issuing our tickets. I’m not moving this to DMs again. Please address the complaint.

[Customer Care HelpHub @customervoic]

Thank you for letting us know @sfernandes123 . We’ve now followed you back, so you should be able to send us a direct message (DM) with the email address and phone number. Once we receive your message, we’ll be happy to assist you further.

Thanks,

[S Fern @sfernandes123]

@qrsupport @qatarairways I’ve already contacted Qatar repeatedly and been given the runaround each time. My complaint is about rude Qatar gate staff at JFK and Qatar repeatedly redirecting me to AA despite Qatar issuing our tickets. I’m not moving this to DMs again. Please address the complaint.

[Kipngeno @KerichKM]

@qatarairways @qrsupport Can you please tell me where my luggage is? It’s been almost a week without my luggage with prescription medicine and other personal belongings? I’m being given a runaround that @KenyaAirways is handling the luggage but i booked and paid @qatarairways

[Customer Care HelpHub @customervoic]

Thank you for letting us know @KerichKM . We’ve now followed you back, so you should be able to send us a direct message (DM) with the email address and phone number. Once we receive your message, we’ll be happy to assist you further.

Thanks,

[Kipngeno @KerichKM]

@qatarairways @qrsupport Can you please tell me where my luggage is? It’s been almost a week without my luggage with prescription medicine and other personal belongings? I’m being given a runaround that @KenyaAirways is handling the luggage but i booked and paid @qatarairways

[Veronica Au @veronica_au]

@vueling 21days pass already for the delayed luggage. AI chat is not working properly for raising compensation. Please reply

[Customer Care HelpHub @customervoic]

Hello, @veronica_au thank you for reaching out. Kindly send us an email or DM with your full name, phone number, and a brief description of the issue you're experiencing. Our team will review your case and get back to you as soon as possible.

[Veronica Au @veronica_au]

@vueling 21days pass already for the delayed luggage. AI chat is not working properly for raising compensation. Please reply