I need people to see this because this is pure robbery.
Here’s exactly what happened:
United cancelled my flight. Cool, not the first time. I had travel credits from a PREVIOUS United cancellation sitting in my account ...money they already owe me basically.
The cancelled flight had a “Change Flight” option. $500 to swap to a new one. Already bullshit because with my existing credits it should’ve been free or close to it..but no, United doesn’t let you apply credits to change fees. Credits are for “new bookings only.” Convenient for them.
So I’m already being screwed once.
Then they screwed me twice.
The cancelled flight vanished from my account entirely. Poof. Gone. No “Change Flight.” No rebooking option. Nothing. Like it never existed.
Now? My only option is booking a brand new flight from scratch $4,000+.
Let me spell this out:
∙✈️ United cancels MY flight
∙💳 Won’t let me use my credits toward the $500 change fee
∙🗑️ Deletes the cancelled flight from my account
∙💸 Now wants $4,000+ for a completely new ticket They cancelled my flight. THEY did. And somehow I’m the one eating a $4,000+ bill. This is not a mistake. This is a business model.
What I’m doing:
∙Filing DOT complaint at https://t.co/Ez82ot1Jqn — airlines are legally required to rebook you or refund you for THEIR cancellations
∙Credit card chargeback
∙Posting everywhere until someone at United explains how this is acceptable If this happened to you, comment below. Let’s make some noise.
@United