Dawn Hatch

[Dawn Hatch @dawn_hatch]

@virginmedia Hi, so my internet is down again, this is the 4th week in a row were the internet is down during the middle of my work day, consistently happening every day. When will you fix the issue and how can I get compensation?

[Dawn Hatch @dawn_hatch]

@virginmedia Hi there, for 3 days in a row this week I have been losing connection over lunch while working at home. Do you know why there has been an ongoing issue?

[Dawn Hatch @dawn_hatch]

@Se_Railway I bought a single ticket by mistake online on Monday and had to buy new tickets including a return journey. How can I get a refund for the single ticket I bought? Thanks

[Dawn Hatch @dawn_hatch]

@jet2tweets We are currently in Crete.

[Dawn Hatch @dawn_hatch]

@jet2tweets Hi, we have been trying to book an excursion while in Crete using the Jet2 WhatsApp. But have had no joy and the excursion goes tomorrow. Can you advise?

[Dawn Hatch @dawn_hatch]

@virginmedia this is the 3rd time in two weeks that the wifi is slow and it’s making it impossible to work at home. What is happening in SE17?

[Dawn Hatch @dawn_hatch]

@Wimbledon I have been going to Wimbledon over the past 8 years after work, usually have walked straight in and bought a grounds ticket. I travelled to Wimbledon with friends on Monday, only to be turned away. What happened?

[Dawn Hatch @dawn_hatch]

@virginmedia slow wifi in SE17, is there a known issue? Working from home is difficult without reliable wifi.

[Dawn Hatch @dawn_hatch]

I emailed your customer service email address on 21 October, but haven’t had a response.

[Dawn Hatch @dawn_hatch]

@InsureandGo I took out travel insurance and the payment went out on the 17 October. I didn’t receive my confirmation email with my policy documents. Can someone help as I travel tomorrow?

[Dawn Hatch @dawn_hatch]

Sorry should have said going to London Kings Cross. 🤦🏻‍♀️

[Dawn Hatch @dawn_hatch]

@LNER Hi, I have a reservation for the 18.15pm from Leeds Station today 15th September. Can I just check whether this service is still running?

[Dawn Hatch @dawn_hatch]

It was on the app. Thanks

[Dawn Hatch @dawn_hatch]

@LNER is there anyway I can change the date and time of my outbound ticket? It is to travel on travel on Friday 6 Sept but ideally I want to travel on Saturday 7 Sept. Thanks.

[Dawn Hatch @dawn_hatch]

@LNER I was stuck on the 4.45pm service from Leeds yesterday at Hitchen Station for many hours and arrived at Kings Cross at 3.20am this morning. How do I get compensation?

[Dawn Hatch @dawn_hatch]

@LNER Any update. People are feeling unwell
on here. We have had no air on this train for 4hours 45 minutes.

[Dawn Hatch @dawn_hatch]

@LNER Hiya, I’m one of your many passengers stuck on the train at Hitchin since 6.40pm. What is our eta on getting us out of here? It is sweltering on this train with no air con. I know this isn’t your fault, please help us 🙏🏻

[Dawn Hatch @dawn_hatch]

@LNER I hope you will have enough coaches to get people to their destinations as I don’t think people here will have much patience for waiting at Peterborough Station. There are young children here too. I hope it is well organised.

[Dawn Hatch @dawn_hatch]

@virginmedia Yes, it’s now saying 1pm.

[Dawn Hatch @dawn_hatch]

@virginmedia my wifi is still down in SE17, got a text to say the issue is fixed at 9.21am. Please can you advise?