@goibibo Your agent changed the WRONG passenger’s flight. I paid nearly ₹6,200. After hours of calls, repeated explanations & a supervisor escalation, I was finally told: “It is completely your fault. Our agent did nothing wrong.”
This is unacceptable
#Goibibo#CustomerService
@goibibo Case Ref: 23852177035151936
@goibibo Please assign a senior escalation owner and provide a written response after reviewing the original call recording.
I will continue documenting the timeline and update this thread with your response.
#Goibibo#ConsumerRights
@porterit_ have been following up with since last week. Have called and spoke to CS at least 20times. Every time your team just raise a ticket and fools the customer.They speak the same language,Better 2 go for local packers and movers #neverusingporter#regulate_online_companies