dominic j eidson

[dominic j eidson @deidson]

@fedex Had a shipment scheduled for delivery between 11am-3pm. At 4pm it flips to "The standard delivery commitment is... by 8pm."

This is why you will lose to @amazon

[dominic j eidson @deidson]

@AllianzLife Your Variable Annuity Claim Form could use a lesson on commas: "Social Security number or EIN if beneficiary is a trust or estate" does not mean the same as "Social Security number, or EIN if beneficiary is a trust or estate"

Do better.

[dominic j eidson @deidson]

@gfiber you guys make it difficult to reach you before we accidentally cut your fiber as part of this project. You might want to DM me. @googlefiberhelp

[dominic j eidson @deidson]

@bluehost Mysteriously changing your policy to charging $149 for restoring a website from backup, but not posting said policy change, and only finding out when I need my website restored, is paramount to extortion. Guess it's time to leave.

[dominic j eidson @deidson]

@zillow I opened a case because your database is the only place where every house on a street has the wrong street name, and your customer support is trying to blame it on "It's not us.' Do better.

[dominic j eidson @deidson]

@zillow Every single house in your database on Kings Point W in Austin has the wrong address of Kings Poin W.

And yet the map you're showing clearly shows the street name to be Kings Point W.

#facepalm

[dominic j eidson @deidson]

@Lowes Even better, 14 hours ago I wrote you said DM, and have gotten no response.

Customer service is killing it on this one.

[dominic j eidson @deidson]

Dear @Lowes - how come @HomeDepot can issue me a return refund within minutes of returning something, and 24 hours later I'm still waiting for you....

[dominic j eidson @deidson]

In contrast, @Nordstrom was more than happy to help keep scammers from stealing from helpless old ladies.

[dominic j eidson @deidson]

@Coach your customer support is telling me you're incapable of tracking down the order that was placed with a stolen credit card number. I get incompetence is a thing, but taking stolen money from old ladies takes the cake.

[dominic j eidson @deidson]

@ATTHelp My modem died, your phone VRU is on the fritz and the online chat is broken. Send help.

Alternately: Do you have suggestions for someone else I can get service from?

[dominic j eidson @deidson]

@MyElginTX what's the guidance on PD exceeding the speed limit when not code 3?

[dominic j eidson @deidson]

@Zelle stop advertising that you work with small businesses, when your app won't let business cards be connected to the app.

[MrBeast @MrBeast]

Let’s have some fun, I’m going to give away $30,000 to 1 random person who retweets this tweet AND follows @Pulte and me!!! (So we can dm you the money if you win). Will show proof of paying winner ❤️

[dominic j eidson @deidson]

Dear @FedEx, why did your driver claim my package was delivered to my address, when clearly my cameras show that no delivery was made. Why the lying? @FedExHelp

[dominic j eidson @deidson]

@googlenesthelp It's also unfortunate that the best solution for gsuite users is "Don't use Nest."

Off to shop for alternates.

[dominic j eidson @deidson]

@googlenesthelp Then maybe make Nest's website smart enough to NOT try to upgrade me every time I log in? I mean, it's just rubbing salt in the wound.

(Sadly, as a long time gsuite user, I'm far too used to this scenario. There's a long list of things that'll prolly never work for us.)

[dominic j eidson @deidson]

@googlenest @jmwein For those smart enough to have a G Suite account, make Nest smart enough to let the organization administrator manage the Nest data.

It really shouldn't be this difficult to stop treating G Suite accounts as the dumb stepchildren under the stairs.

@madebygoogle

[dominic j eidson @deidson]

@gsxr_drew @Apple @AppleSupport TL;DR: Not relevant.

[dominic j eidson @deidson]

Dear @Apple, send someone to the Austin Domain store to water your trees... @AppleSupport