Carmit DiAndrea

Passionate Data, Analytics and AI geek & evangelist

[Carmit DiAndrea @diandreac]

Dive into the world of #CX Copilots with @AragonResearch1

[NiCE @NICELtd]

Revolutionize your contact center with #AI-driven Copilots!

Discover how they optimize support efficiency and enhance #CX in @AragonResearch1's latest research report. Explore now: https://t.co/A4YKPs7iBR

[Devin D @DevinDErrico]

We are honored that @HastingsDirect is choosing to standardize CX operations on @NICELtd CXone to boost agent productivity and engagement.

Read more >> https://t.co/dOt7vJGLqa

[Inc. @Inc]

A great hack to get better at something quickly. https://t.co/E1ORYKC22A

[FORTUNE @FortuneMagazine]

The uproar over Delta changing its loyalty program has forced the airline to partially reverse course—but they admitted it "won’t solve for every disappointment." https://t.co/ENeuDCsPC7

[Modern Healthcare @modrnhealthcr]

Here's a look at the winners and losers in the aftermath of Friday's Medicare Advantage star ratings news. https://t.co/Zp3QMb6ftt

[Carmit DiAndrea @diandreac]

@Barry__Cooper wrapping up #nicesummit by talking about how NICE is mastering the #ExperienceContinuum through the use of Autopilot, Actions and Copilot. #CustomerExperience #AI #GenAI @NICELtd

[Sheila McGee-Smith @McGeeSmith]

Customer Panel moderated by @ChrisIrwinDudek discussion of #AI. 2 say our usage is nascent, embryonic. Another, "With CXone, we can just turn things on and see the outcomes. Doesn't take 6 months and $6 billion dollars." #NiceSummit

[Max Ball @jmaxball]

Here we go!!! Partner panel at #NICESummit interesting to hear from @accenture @microsoft and Generation E. Good discussion on #AI and the scope of #CCaaS vs #CX

[Carmit DiAndrea @diandreac]

@NICELtd partners @Accenture @Microsoft and Generation-e addressing questions about the value of NICE's Enlighten models, #GenAI, migrating data to the #Cloud and the future of #CustomerExperience #nicesummit

[Sheila McGee-Smith @McGeeSmith]

John Gamberoni, @Accenture, Nathan Chapman @Generatione, Tyler Pichach, @Microsoft join @Barry_Cooper for a partner panel at #NICESummit. @NICELtd

[Sheila McGee-Smith @McGeeSmith]

.@NICELtd has tremendous brand within @Accenture. We’ve just had our best year ever with the relationship. We have 30+ joint accounts. Also, a user of #Cxone - our BPO runs on NICE. Beginning to create offers based on NICE technology. #NiceSummit

[Blair Pleasant @blairplez]

Whether it’s customer experience, agent experience, or analyst experience, @NICELtd knows how to provide exceptional experiences. Perfect combo of sharing info & fun, the NICE #AnalystSummit was absolutely amazing. Thanks to @EinatWeiss @irwin_dudek and the entire NICE team.

[Carmit DiAndrea @diandreac]

Starting the final day of #nicesummit and reflecting on an amazing experience in Machu Pichhu yesterday. @NICELtd

[Craig Kennedy @Craig_S_Kennedy]

Barak Eliam, CEO @NICELtd Kicking off the 2023 Analyst Summit in Cusco, Peru
#NICESummit #

[NiCE @NICELtd]

Innovation. Creativity. Flawless Journeys.

Industry experts are discovering the forefront of transformations in CX at #NICEsummit.

#ExperienceContinuum #CustomerExperience

[Zeus Kerravala @zkerravala]

Warning: Flashing lights! #nicesummit ⁦@NICELtd⁩

[Mila D'Antonio @miladantonio]

Honored to be a part of the annual #nicesummit. Congrats to the @niceltd team who puts these amazing trips together every year.

[Sheila McGee-Smith @McGeeSmith]

.@BarakEilam Q. How will @NICEltd assist partners and direct sales to sell a new # GenAI-driven portfolio. “We are not only constantly innovating product, we are also constantly innovating on go-to-market…we believe in overlay teams. It’s expensive, but it works.” #NiceSummit

[Carmit DiAndrea @diandreac]

"AI is hard to debug." Organizations need systems to improve AI over time.

[Zeus Kerravala @zkerravala]

Aaron Rice at #NiceSummit talking about the #AI challenges @NICELtd

[Dan Miller @dnm54]

First mention of #vectordatabases at #NICESummit