David Mahon

[David Mahon @dmahon]

@GWRHelp Stranded in London with family, needing to get back to the southwest. Told there will be no trains today and to try tomorrow morning. Will book a hotel. How do I get it refunded?

[David Mahon @dmahon]

@sofitelgatwick What a shambles. My first visit to Gatwick since before CoVID but I thought, “At least I’m staying at the Sofitel”. Unfortunately it’s really gone downhill. I won’t be coming again anytime soon.

[David Mahon @dmahon]

And to be clear - denied entry. Along with everyone else. No-one is getting in for an hour at least.

[David Mahon @dmahon]

@Aspirelounge @DragonPassInt haven’t been able to get in the lounge in Bristol for years. This time I booked and paid for a “guaranteed reservation” with DragonPass but the lounge have no idea who is coming! Big queue, almost time to fly. Waste of time, the lounge at Bristol.

[David Mahon @dmahon]

@jurassicfibre And I now have a static IPv4 address. Thank you. Still need to work on IPv6 though and hand out at least a /56 and preferably a /48 to all customers.

[David Mahon @dmahon]

@jurassicfibre You wanted to know about my #customerexperience

So far, pretty good

Quick install
Good price
Reliable connection

But it's a CGNAT #cgnat connection with no option to purchase a static IP address without signing up for a pricey 24 month business contract

AND NO IPv6 #ipv6

[David Mahon @dmahon]

@prioritypasscom @DragonPassInt arrived at Gatwick North. Lounge “full” and notaccepting priority pass, but will accept cash. Again. Other prioritypass lounges closed. Lounge upstairs doesn’t accept prioritypass but does accept dragonpass. #badservice

[David Mahon @dmahon]

@O2 I have a number of business phones (all iPhones) which have worked fine in London using WiFi Extra underground - until today (one phone). Your phone support is hopeless and deny its existence. Help.

[David Mahon @dmahon]

@jurassicfibre Had it installed for a month. Generally very happy, other than the use of CGNAT because ofthe lack of IPv4 addresses. I could live with that if you sorted out IPv6. It's been more than 10 years since world IPv6 day - when is JF going to catch up?

[David Mahon @dmahon]

@prioritypasscom @BristolAirport I don’t know why I bother with priority pass - customers are barred from the lounge at Bristol Airport AGAIN. The airport itself is crazy - they can’t blame it on lack of staff because it is heaving beyond security. Too many flights before 8am.

[David Mahon @dmahon]

It's not just about Lewis and Max - there will have been a lot of money bet by fans on the outcome. The FIA can't just make up new rules on the spot to the detriment of one driver.

[David Mahon @dmahon]

Get Involved https://t.co/9sPfdeHlDI via @BBCSport

[David Mahon @dmahon]

@stellacreasy Why the misandry? Fathers bring up children too.

[David Mahon @dmahon]

@GWRHelp Thank you for your speedy (and very helpful) response over the weekend to my DM.

[David Mahon @dmahon]

@GWRHelp How long are you currently taking to process refunds? I put a request in 10 days ago and have heard nothing - I wanted to use the e-voucher to book more tickets.

[David Mahon @dmahon]

@GWRHelp I booked a journey that I no longer need to take, thanks to CoVID restrictions. Thanks for your “book with confidence” policy. I requested an e-voucher a week ago and am now ready to book some new tickets. How long is it currently taking to process refund requests?

[David Mahon @dmahon]

@HiltonHotels Thank you for your quick response. Your customer service email team also seem to be onto it and it seems to be in hand now. It's just the telephone department that had difficulty - surprising as direct interaction by phone usually seems to be the best way to sort things. Thanks.

[David Mahon @dmahon]

@HiltonHotels Your COVID cancellation policy is a shambles. It clearly states on your website that cancellations of existing reservations scheduled for arrival on or before June 30 are allowed, yet your support team is telling me no, I have to speak to a manager (on Monday).

[David Mahon @dmahon]

@easyjet Weather is annoying and out of your control, but why look incompetent?

Call boarding, change the gate, wait for people to move and then change gate again. Change to a THIRD gate and only then tell everyone the flight is delayed. Did we all need the exercise?

[David Mahon @dmahon]

Can’t get into the lounge AGAIN at Bristol airport - full of “bookings”. Don’t know why I bother with PriorityPass; they take your money but don’t deliver. Don’t know why I bother with Bristol airport either, maybe I should go back to Heathrow. @prioritypasscom @BristolAirport