Dr Joanna Downes

Student Support Professional. Mum to two intelligent bilingual kids. Dog lover. 🐶

[Dr Joanna Downes @drjdownes]

@AnkerOfficial refused to replace my Detachable battery for powered coolbox as it was complimentary when I bought the SOLIX F2000 Portable Power Station. Missing the point? It was the complimentary stuff which made me choose to buy the power station from them in the first place!

[Dr Joanna Downes @drjdownes]

@Ryanair why are you taking a long time to investigate my serious complaint regarding my experience as a disabled woman on a recent flight?

[Dr Joanna Downes @drjdownes]

@jet2tweets So again you cold called without taking note I’m deaf…. Especially when I asked to message me in advanced when you are going to call to enable me to get my accessibility wear ready to take the call. Come on Jet2 you’re better than this.

A Kerry/Terry called.

[Dr Joanna Downes @drjdownes]

@jet2tweets - how is your digital service accessible for a deaf person? One way text messaging and WhatsApp chat box crashing. Reps keep cold calling after advising many times needs to be planned to ensure we have our accessible wears ready for the call. Very stressful here

[Dr Joanna Downes @drjdownes]

@jet2tweets We have messaged you. Now getting stressed due to inconsistent comms btw reps about Halfboard down grade and very poor accessibility means to communicate with yourselves. Complaint was sent on website on the 8th July and offer to downgrade from 11th…. With no means to text bk

[Dr Joanna Downes @drjdownes]

@jet2tweets paid for half board @Monsuau in Majorca and the evening dinners are poor/cold & no water included (not on website) breakfast lovely, abundance choices. would like a refund 4 half board, or move to diff hotel. here until 15th July .Not a good value half board hotel.

[Dr Joanna Downes @drjdownes]

@jet2tweets staying at @monsuau hotel in Mallorca. Paid for half board. Stayed two nights so far dinner both times, very limited choices and food all COLD! We might as well have paid for bed breakfast only. Where’s the value for money?

[Dr Joanna Downes @drjdownes]

@Halfords_uk apply to price? difference refund. This feels complex, isn't there a simpler way to price match like other retailers have? 2/2

[Dr Joanna Downes @drjdownes]

@Halfords_uk I'm a member of your MC prem club and servi e/rewards v.helpful.
Slight moan about ur Easter Offers. Noco Boost GB50 after discount is same price elsewhere. Spoken to the web chat agent, and I've been instructed to visit the store to match or purchase 1st, then 1/2

[Dr Joanna Downes @drjdownes]

@X @elonmusk seems you have forgotten to change the name of your company on the change password page!!

[Dr Joanna Downes @drjdownes]

@BBCAccessAll Did you know deaf people not allowed to book extra leg room seats on @emirates ? Been given bulkhead seats but might have them taken if families travelling!

[Dr Joanna Downes @drjdownes]

@emirates Do deaf people have any right to choose extra leg room seats on your flights? Was told I couldn’t book them, then given alternative seats and now have been told I can’t have those seats as they are for families. Where are my rights?

[Dr Joanna Downes @drjdownes]

@emirates I was told deaf people are not allowed to have extra legroom seats so was given other seats with extra legroom. Phoned to check booking and despite having an email with proof, been told no! My seats will be given to families if they book my flights! Where are my rights?

[Dr Joanna Downes @drjdownes]

@BarclaysUKHelp Thank you so much!! 🤓

[Dr Joanna Downes @drjdownes]

@BarclaysUKHelp do you have a service for people who do not have Wi-Fi and cannot physically (due to disabilities or medical issues) get to a local branch? E.g visit their home?

[Dr Joanna Downes @drjdownes]

@ChrisNeilBrown @JeremyClarkson as transport and farms minister?! Could you have him doing both I wonder?! I’m sure he would remove those stupid smart motorways and get rid of all that red tape that make farmers lives a misery!

[Dr Joanna Downes @drjdownes]

@ProstateUK Not authorising any cards online & phoning online shop member of staff can’t find product codes or complete orders. Worried your missing critical funds and keen to help. DM me!

[Dr Joanna Downes @drjdownes]

Since when does @marksandspencer “sell” free samples (@evelom ) as part of their beauty box? Have they now started conning their loyal customers like my dear old Mum who has been a loyal customer since the 60s!

[Dr Joanna Downes @drjdownes]

@marksandspencer since when do you “sell” free samples in your beauty box? My mum treated me to the M&S Beauty’s Best box. On one of the items, it explicitly says “Free sample not for resale”!!!!! #conned

[Dr Joanna Downes @drjdownes]

Shocking stay @DTHGlasWesterw used points 2 pay 4 room still charged £194! A scam? Hair in food, no water in rooms. Never exp this with Hilton b4. Spoke to DM promised sort it, on check out other DM didn’t know anything! Very Stressful trying get refund. @DoubleTree can you help?