Edwin Fuller

[Edwin Fuller @EdwinFuller1]

@EE Just to report that there seems to be fault with your website. Unable to update an address on 2 accounts.
Tried the app as well but not working as well on 2 different devices.

Might be worth advising the tech team to investigate the issue.

[Edwin Fuller @EdwinFuller1]

@LNER Its ok the line had reopened just before the train arrived into Newcastle but everyone was still kicked off. Why terminate the train at Newcastle even though it would have went back to Craigentinny after completing its journey at Edinburgh?

[Edwin Fuller @EdwinFuller1]

@LNER hello can I check is 1S21 still running between Newcastle and Edinburgh?

[Edwin Fuller @EdwinFuller1]

@Hyperoptic hello can someone deal with the fault I had reported in February please. I don't understand how it has taken a month for no one to do anything or get back to us.

[Edwin Fuller @EdwinFuller1]

@Hyperoptic I would just like to thank hyperoptic for such a great service. Easy to set up and once it cuts out it will help you lose some work whilst it gets restored. For business use I would not recommend as its not reliable enough.

[Edwin Fuller @EdwinFuller1]

@OctopusEnergy hello how do I cancel my order to set up an account? I am just worried if it takes 21 hours to reply to a DM maybe that's a sign not to use octopus. I will just see what I can get with the existing supplier.

[Edwin Fuller @EdwinFuller1]

@Hyperoptic Good Morning I had moved into a property that already had a router, how long does the activation process take? The dashboard says within 30 minutes but this was over an hour ago.

[Edwin Fuller @EdwinFuller1]

@MacAskill00 @ScotRail I don't understand? A red alert gets issued services are cancelled what's it got to do with nationalisation?

[Edwin Fuller @EdwinFuller1]

@OctopusEnergy We had officially handed the keys over on the 12th January. The new owners on the 13th will have moved in so we certainly don't mind paying upto the 12th but beyond this date the new owners are responsible. We did do a meter reading on the 1st but had to delay the keys handover

[Edwin Fuller @EdwinFuller1]

@OctopusEnergy As we move house it's disappointing to see a final bill be issued to a complete stranger 13 days after moving out, to make matters worse the opening amount does not add up. With 1 week to go until we move in its making me think best not to transfer to yourselves

[Edwin Fuller @EdwinFuller1]

@bt_uk Thanks but no bills within the last 3 months?

[Edwin Fuller @EdwinFuller1]

@bt_uk Hi there please can I request a copy of my last 2 bills?

[Edwin Fuller @EdwinFuller1]

@bt_uk When I log in through the EE app it only displays the mobile phone details but no broadband? I have cancelled the direct debit because I am not sure what the final bill is

[Edwin Fuller @EdwinFuller1]

@EE Absolute nightmare to fix one simple thing! Can I please get the delivery address changed on an order?

[Edwin Fuller @EdwinFuller1]

@bt_uk Thanks for sending the link across, please advise the customer service email address?

[Edwin Fuller @EdwinFuller1]

@bt_uk Morning do we have any ideas on how to return the BT Kit? Not received any packaging to return the kit

[Edwin Fuller @EdwinFuller1]

@bt_uk I suppose as long as I have made the call if the company has sent the bag to the wrong address then there is not a lot I am only obliged to request the bag not fix mistakes made by BT, given we are needing a broadband supplier for our new address it does not look good!

[Edwin Fuller @EdwinFuller1]

@TheRAC_UK Absolute disgrace how you have allowed a mother and disabled child stranded! One reason why I no longer use RAC because the service is not fit for purpose.

[Edwin Fuller @EdwinFuller1]

@bt_uk Last time I called the number it took over 30 minutes to answer the call, just wondering is calls recorded? I am just thinking I have done my bit to request the return but if BT have sent it to the wrong address then the charge could not be applied.

[Edwin Fuller @EdwinFuller1]

@bt_uk Thanks ok I have ordered one a while back but its not arrived, any ideas?