E

[E @emma_j81]

This is a new one. Please sort out your app @British_Airways !

How do I resolve this, money has been charged to card but my flights have not been changed/updated…

[E @emma_j81]

@IKEASpain Vale��� Gracias.

[E @emma_j81]

Hola @IKEASpain - Hice un pedido para recoger en tienda en Ibiza el 24 de marzo y aún no ha llegado.
¿Podrían informarme cuándo llegará?
Viajamos después del domingo, así que no podremos recogerlo después de esa fecha.

[E @emma_j81]

@NiallHarbison do you have a contact for street dogs in South Sri Lanka? We have found a puppy and taken to the vets but he has spinal damage so needs care (we have bought the medicines). We leave here in 2 days unfortunately so it’s rather urgent 💔

[E @emma_j81]

@flysrilankan I have been trying to input API for my booking later this month but your website keeps getting stuck.
I have tried shutting down and going back in but the information is not saving. Can you help?

[E @emma_j81]

Hello @skiddle - an event I booked through your platform was cancelled last minute. There was no rescheduled date arranged so a refund was received but the money refunded is less than the full amount paid. Can you help?

[E @emma_j81]

Hi @madebygoogle - i have a H71 error on Nest thermostat. Have tried to reset but there seems to be no power on the Heat Link (no lights on). Can you help?

[E @emma_j81]

@Primark I’m not able to DM you…?! And the link you have sent above does not open

[E @emma_j81]

@recordGoo I have sent you a DM with further details.

[E @emma_j81]

@RecordGo - you have charged my credit card €900 for a security deposit - this should be blocked, not taken.
The car was returned on 28/09. Fuel has been refunded but security deposit has not. I have emailed customer services you are not responding! When will money be refunded?

[E @emma_j81]

@BritishGasHelp on the 21 Sept you emailed me asking for meter readings, on 22 Sept you sent me an estimated bill.
I am meant to have 5 days to submit readings to you.
I do not want to keep receiving estimated bills. Please adjust your systems so that they work properly!

[E @emma_j81]

@TicketmasterCS OK. I can now see my tickets on the website but still no joy with the app. My event is not until early August, hopefully the issues will be resolved by then??

[E @emma_j81]

Hello @TicketmasterUK - is there an issue with your app. It will not open on my phone. I have tried deleting and reinstalling but still no joy…?

[E @emma_j81]

@TicketmasterCS I have tried using wifi and data but no joy.
When I click on your app it blinks as if opening but then shuts down again straight away.
I’ve tried the website too which lets me log on but I cannot find my tickets in there…?

[E @emma_j81]

@TfL my oyster account said that I did not touch out on my commute to work yesterday and has therefore overcharged me. However my online account says there are no journeys eligible for a refund. How do I resolve this now that it is not possible to speak to anyone about oyster?

[E @emma_j81]

Hi @HelloFreshUK - I had an order placed for today but this week seems to have vanished completely from the app (not showing as due or skipped?!). Can you help please?

[E @emma_j81]

@Ryanair - the time of my flight has changed, new times don’t work so I have requested a refund. The booking has now vanished from my app however I’ve had no comms from you / any money back. Can you advise what is happening please?

[E @emma_j81]

Hello @EE - can you let me know if I can use my data in Thailand with my current plan, please

[E @emma_j81]

@CrossCountryUK OK, thank you for confirming

[E @emma_j81]

I am taking a train at 0651 tomorrow morning from Basingstoke - Manchester Piccadilly. Can you confirm if this is likely to be running or will there be a replacement bus service in operation? @CrossCountryUK