Eptica

Eptica enables organizations to engage in meaningful conversations with customers improving daily life for everyone. Now part of the Enghouse Interactive Group.

[Commsverse - The place to learn Microsoft Teams @commsverse]

The Augmented contact centre with Microsoft Teams: the future of omnichannel by Steve Natress with @EnghouseInterac at #Commsverse https://t.co/kAApxtk3gZ

[ContactCentres @contactcentres]

Enghouse Interactive webinar to reveal how technology is revamping social housing customer service in the contact centre
https://t.co/7DsFRzKvzD
@EnghouseInterac #cctr #contactcentre #contactcentres

[Call Centre Helper @callcentrehelp]

The Impact of Knowledge on Current Customer Satisfaction https://t.co/yzqqwcoWCD @EnghouseInterac #cctr

[Forbes Communications Council @ForbesCommCncl]

The pressure to perform and to keep to deadlines may seem relentless, but there are steps we can take to overcome the lockdown blues and work more productively. https://t.co/3OFIrRe0ql @AstridPock @EnghouseInterac

[Call Centre Helper @callcentrehelp]

Is It Time to Use Video for Customer Conversations? https://t.co/2Q87Ep5JFd @EnghouseInterac #cctr

[Eptica @eptica]

Over 75% of medical professionals are currently using, or plan to use #telehealth solutions. Here is a comprehensive guide that will help you put a solid virtual health strategy in place. https://t.co/iaFNdQOudX #video

[UC Today @uctodaynews]

Just Posted: How to Survive & Thrive in the New #CX Jungle
UC Today guest host and CX Expert, @ClareMuscutt, hosts Jeremy Payne, Group VP of Marketing and Alliances at @EnghouseInterac
https://t.co/AkJQWLXtUK

#ucoms #ucnews #contactcentre #contactcenter #customerexperience

[Eptica @eptica]

Cloud technology has been the linchpin to delivering effective customer service during the pandemic. But what are the key considerations you should take into account when moving to the #cloud. @EnghouseInterac @AstridPock @TheCXMagazine https://t.co/MFn7jlqGZv #CX

[Eptica @eptica]

80% of service decision makers believe #AI is most effective when deployed with – rather than in place of – humans. Download our latest infographic and find out how AI empowers super-agents for improved #CustomerExperience. https://t.co/rItmTRdftX

[Eptica @eptica]

Find out why providing a positive #customerexperience is vital, regardless of the channel in the first of our 3 part blog series around #AI #customerservice #automation
#ai #customerservice #automation https://t.co/8fSsG15Blz

[Eptica @eptica]

AI will power 95% of all customer interactions by 2025, including live telephone and online conversations. Take a look at our latest infographic to find out how #AI can empower your agents to deliver an improved #CX. https://t.co/rItmTRdftX

[Eptica @eptica]

Download the latest @Forrester report on Top 3 Customer Service Megatrends in #2020 to learn how #AI empowers your agents to drive better #CustomerExperience (#CX). #ai #artificialintelligence #machinelearning #custserv
https://t.co/WfwzG1JPkC

[Eptica @eptica]

Find out how you can leverage #AI within the #ContactCentre to transform your #CX. Join @forrester and @EnghouseInterac on 21 October. Sign up now to reserve your place. https://t.co/pXuMKuNRHz

[Eptica @eptica]

63% of #contactcentre leaders agree that their customers can resolve issues easier thanks to the usage of #chatbots and virtual assistants. Our latest infographic shows why #AI and #automation are pivotal technologies for any company's long-term success. https://t.co/rItmTRdftX

[Eptica @eptica]

More and more companies are now using #chatbots to interact with their #customers and ease employees’ workloads, but what should companies know before implementing them to achieve success? via @TechRepublic: https://t.co/yN5EcWkodT

[Forbes Communications Council @ForbesCommCncl]

Customer Complaints: Are They A Curse Or A Blessing? https://t.co/OiZucE4T0P via Astrid Pocklington of @EnghouseInterac

[Britannic @BritannicTech]

Survive and thrive in the new CX jungle. Join Jeremy Payne from @EnghouseInterac on the final day of our Convergence Summit this year to learn how. Sign up here: https://t.co/5PPwpVCUqG

#CX #BTLCS20 #businesschange

[Eptica @eptica]

Discover these five trends set to take next year by storm, as companies are predicted to increase adoption of #personalised #omnichannel, #chatbots, and #AI. Find out more in @Forbes: https://t.co/NYONSNfyFM

[Eptica @eptica]

@micahsolomon explores how Audi of America managed to create a luxury #customerexperience even during the pandemic: https://t.co/N6ykacxhow via @Forbes

[Eptica @eptica]

@Hyken shares some great insight into how organisations need to find the right balance between digital #customersupport and humans. Customers cannot form long-lasting relationships with machines: https://t.co/r0I5QLKKtm via @Forbes #CX