federico molina

[federico molina @federicomolinac]

saas onboarding tools quote $300 to $1,000 a month. that is a cs-team budget, not a solo-founder one. founders under $10k mrr close the tab and go back to loom and manual calls. the problem isn't the software, it's who the pricing was built for.

[federico molina @federicomolinac]

@Alpicode the paywall right after "try the app for free" probably costs more than the 1RM clicks. that one hits every user at the exact moment they just finished the effort.

[federico molina @federicomolinac]

activation dashboards show the cliff. they never show the reason. you know which step loses people, not what happened there. i'm building valkyriai so a guide sits at that step and answers instead of pointing at a tooltip.

[federico molina @federicomolinac]

@czajkadev 257 new customers into 57 trials means the leak is before trial even starts, not just inside onboarding. worth finding the one step where they stall. guidance sitting at that exact step beats a nicer tour. fwiw i'm building Valkyriai for that

[federico molina @federicomolinac]

sales-assisted doesn't mean founder-assisted forever. the first call is fine. the problem is the setup path only lives in your head once it ends. put the walkthrough inside the product and client fifteen stops needing your calendar. building https://t.co/OTUZx0p3gD for that.

[federico molina @federicomolinac]

@craigcherlet testing the flow beats guessing. the catch is fixes only help the next visitor if the guidance sits inside the product at the step where people stall. that persistence is what i'm building Valkyriai for.

[federico molina @federicomolinac]

when a client churns you get 'it was too complex' or 'we went another direction.' you never learn the exact step where they stalled. building valkyriai so you can see what blocked them and what they already tried https://t.co/OTUZx0p3gD

[federico molina @federicomolinac]

@rashem48 recording the demo once is smart but the real win is making that walkthrough stay with every user after, not buried in an inbox. fwiw i'm building Valkyriai to turn that into an in-product guide so you stop repeating the same onboarding call.

[federico molina @federicomolinac]

@ByJavidShaikh the bottleneck isn't how many times you iterate, it's finding the one setup step where everyone stalls. fix that and the walkthrough lives inside the product instead of on a call. fwiw i'm building Valkyriai for that

[federico molina @federicomolinac]

@gianmauric https://t.co/OTUZx0ovr5

[federico molina @federicomolinac]

@1Umairshaikh They still do that, along with other methods. Also, the two premises are untrue.

[federico molina @federicomolinac]

@yashhq_22 No, makes no sense at all; that is less than 1 year of app earnings. A more accurate price will be 150k.

[federico molina @federicomolinac]

@teki_builds You need to identify the key elements that gives the most value. And also it has to work fast to meet the 30 seconds.

[federico molina @federicomolinac]

@maomao000211 Exactly, but for many complex software it usually is

[federico molina @federicomolinac]

shipping onboarding that runs without you on the call is the moment your saas stops being a consulting practice with software attached. until then every new client is a calendar slot you owe. the company can't grow past your own hours.

[federico molina @federicomolinac]

product tours are disposable. someone clicks skip on step two and the tooltip never returns. you see the drop-off in activation but can't see why. a tour restarts from the beginning. a guide picks up where the client actually left off.

[federico molina @federicomolinac]

the client who churns in week two never lacked features. they lacked you, standing behind them at the exact moment they hit their first wall. the onboarding call ends and the guidance vanishes. they're alone with your product and you find out at the cancellation email.

[federico molina @federicomolinac]

product tours fire once and disappear. close the overlay and you're on your own. the step where users stall is where no tour comes back. that's the drop-off you see but can't explain. building valkyriai so guidance stays where the user gets stuck.

[federico molina @federicomolinac]

the bottleneck isn't your product. it's your calendar. every new client needs the same walkthrough and you're the only one who can give it. that stops scaling around client ten. building valkyriai so the walkthrough stays inside the product after you leave the call.

[federico molina @federicomolinac]

recording a loom walkthrough and dropping the link in a help doc feels like solving it until you check whether anyone watched it. clients still email the same setup questions because a video linked in a doc is not guidance that lives where they're working.