Fergus

[Fergus @fergusjames]

@ChrisMasonBBC @BBCNews Chris, please check the difference between “cut to the chase” and “cut to the quick”! It’s impossible to underestimate (sic) the annoyance caused by this sort of mistake.

[Fergus @fergusjames]

@firstdirect what’s happening - I’ve had an issue buying a cinema ticket and been on hold for 15 mins to your call centre? And your website says everything is fine - obviously not!

[Fergus @fergusjames]

@SkyHelpTeam Have you got a forecast for when the service will be back on?

[Fergus @fergusjames]

@DFS are unbelievably bad after you’ve bought from them. We’ve just had a power supply unit fail for one of their reclining chairs and the response has been truly terrible. They wanted to charge £210 for an item that costs £13 on Amazon!

[Fergus @fergusjames]

@CPhilpOfficial taken apart by Kay Burley this morning. You really should “own your mistakes”!

[Fergus @fergusjames]

@TheSensoryCo We have a full sensory room fitted by the sensory company but they just don’t answer the phone or emails - got a broken bubble tube controller and no way to fix it!

[Fergus @fergusjames]

@CliveMyrieBBC You’re calm and considered reporting from Kyiv is astounding. I’m so pleased that you are representing the very best of journalism in the face of enormous danger.

[Fergus @fergusjames]

@RickWake3 Totally agree. Should throw them out.

[Fergus @fergusjames]

@InghamsSki why aren’t you answering the phone? Several hours on hold this week trying to amend a booking.

[Fergus @fergusjames]

⁦⁩ ⁦@asda⁩ An Asda delivery driver reversed into our gates in December and drove off swiftly (leaving nearly £1k damage). It’s been impossible to call any Asda store for over a year (try it) and the customer resolution team are harder to get hold of than Elvis.

[Fergus @fergusjames]

@kendoherty1997 surely kyren jumped over the edge of the brown??? It was a foul!

[Fergus @fergusjames]

@SHendry775 surely kyren jumped over the edge of the brown? It was a foul.

[Fergus @fergusjames]

@BBCSnooker surely Kyren jumped over the edge of the brown??

[Fergus @fergusjames]

@PaddyMcGuinness I felt that Dr Cathy Calderwood deserved sympathy largely because she gave an instant and sincere apology on national TV with a very hostile audience of journalists. It’s way too late for any sympathy for Dominic Cummings.

[Fergus @fergusjames]

@ColinMurray @bbc5live @BZephaniah @bigdaddybunce @Nigelrefowens @ChelceeGrimes @holliepoetry @billybragg I’m loving the lock-in but I’d like to be able to see the zoom call. Can you make that possible?

[Fergus @fergusjames]

@CathCalderwood1 bad mistake - now please make up for it and do your job brilliantly. It’s the best possible response.

[Fergus @fergusjames]

@MattHancock I’m afraid people caring for the vulnerable at home have been abandoned when it comes to essential medical supplies. Forget PPE, what about suction catheters and tracheostomy sets!? There is no official helpline for us - only those in care homes. Please help!

[Fergus @fergusjames]

@Skibeat left 50 passengers stranded at Lyon yesterday after the @jet2tweets pilot refused to wait for a coach that was stuck in the half term traffic. The Skibeat team at the airport didn’t have the processes or wherewithal to help passengers get home - not even a credit card!

[Fergus @fergusjames]

@SkiBeat It seems you delete your tweets that have negative customer comments?

I made one last night and this morning it’s gone!

50 passengers stranded at Lyon - surely that merits a Skibeat tweet?

[Fergus @fergusjames]

@jet2tweets @SkiBeat I’ve messaged you - our transfer coach was delayed and the jet2 pilot refused to hold the flight. Some passengers were left sobbing at the desk because it was impossible to get them home!