Rich Howard

Founder / CEO at @thisisoptimal. Web performance and optimization specialist. Thai speaker, Buddhist. British expat. Crypto enthusiast. Pronouns: he/him

[Rich Howard @flowlabs]

@kroger Is this fridge temperature acceptable to you? It's been the case now for 3 days despite now reporting it 2 times to you. Store manager does not care. Have reported to @GaDeptAg hope they can help re-educate your team on safe temperatures for food and not killing people.

[Rich Howard @flowlabs]

@UKinAtlanta Hit up some of us British LGBT community in ATL next year to come march with you, I loved that you were there and felt bad you didn’t have enough representation 🏳️‍🌈🇬🇧💕

[Rich Howard @flowlabs]

Also https://t.co/wLOyZd363z website is broken on iphone. Won’t keep me logged in to submit a ticket. 🤦🏻‍♂️

[Rich Howard @flowlabs]

@MARTAservice gold line train left Airport station 3 minutes early today (scheduled 9:20pm, 15 August). Myself and other passengers highly inconvenienced and irate. Next train 20 mins. Please enlighten passengers why train left early. Poor service for world class city.

[Rich Howard @flowlabs]

National weather service indicates between 1.5 and 2.5” of rain fall. Your app says 0mm fell. 🤦🏻‍♂️ How can I trust your app if it’s giving false data?

[Rich Howard @flowlabs]

@AppleSupport why is iPhone weather app reporting no precipitation for Atlanta GA despite flash floods?! I’m reporting major flaws in your data and algorithms! We are currently experiencing a severe storm! 🤷‍♂️

[Rich Howard @flowlabs]

@JohnMcI30134663 @SteveOnSpeed What if you create tax exempt carveouts for essentials like food, secondhand clothes, prescription medications, sanitary items, education, books, fuel, water and then tax the rest? This is what’s done w/ VAT in the UK.

[Rich Howard @flowlabs]

@GEICO_Service why have you called me now twice since booking a new policy with you to ask if I want to book a policy?

[Rich Howard @flowlabs]

@SteveOnSpeed Decisions (by this I mean that on balance they make more good decisions than bad decisions).

[Rich Howard @flowlabs]

@egs5292 Crazy! Any idea what happened? Here’s some footage from another angle.

[Rich Howard @flowlabs]

@shuteye_ai I’ve emailed you twice now because I need support and you’ve not replied! How do I speak with you?!

[Rich Howard @flowlabs]

@emilyozsvald Back again at Christmas, I'll give you more notice this time. And I'm glad you're taking time out!

[Rich Howard @flowlabs]

@Carvana I tried that but didn’t work so I gave up in the end. I’ll try again another day. Thanks

[Rich Howard @flowlabs]

@Carvana Your rate limiting is excessive!

[Rich Howard @flowlabs]

@emilyozsvald You are one of the smartest people I know. But I feel ya. Cripples the best of us. Stay strong! 🤗

[Simon Hearne @simonhearne]

Survivorship bias in #WebPerf - why your data may be lying to you and why FCP is a key metric to optimise for.
Slow users are more likely to abandon a visit, biasing your analytics towards fast experiences.
https://t.co/9LUtybDH2i

[Aaron Levie @levie]

This will continue to be one of our greatest policy blunders as a country and will amount to immeasurable missed economic opportunity for decades to come.