Air India Express @AirIndiaX , this was one of the worst travel experiences I’ve had.
Traveling from Bangalore T2 to Jaipur on IX1494 on 26 June 2026 with my infant and family turned into a complete mess. [1/9]
Air India Express @AirIndiaX , this was one of the worst travel experiences I’ve had.
Traveling from Bangalore T2 to Jaipur on IX1494 on 26 June 2026 with my infant and family turned into a complete mess. [1/9]
In addition, I would appreciate details on the corrective steps being taken to improve family seating management, check-in coordination, and crew decision-making so that similar issues do not recur.[9/9]
I request a full refund of the fare charged, along with a written apology. I also seek a clear explanation of how Air India Express plans to address the underlying system and process issues that caused this situation.[8/9]
This experience reflects serious gaps in check-in operations, seat allocation, and onboard crew handling. For a family traveling with an infant, the process should have been handled with far greater care and coordination. [7/9]
During these switches, my infant vomited twice, making the situation more stressful and underscoring how poorly the entire process was managed. The handling of this issue was neither considerate nor customer-focused. [6/9]
Even after we were able to sit together, the cabin crew again asked us to move because the seat was reportedly “near” an emergency seat. This led to yet another round of seat changes during takeoff and landing, which was both disruptive and distressing.[5/9]
As a result, I had to request multiple fellow passengers to exchange seats so that we could sit together. I am grateful to those passengers for their cooperation, but this should not have been necessary in the first place.[4/9]
Although the tickets were corporate and I had paid for adjacent seats, the boarding passes issued after the delay placed us in separate rows — 7, 15, and 30. This created an avoidable and significant inconvenience for my family, particularly given the presence of an infant. [3/9]
31 May 2020:
I was on the road, staring at failure at the start of my 40s.
1 June 2020:
6 years back, on this day I started my journey of building Raise (@RaiseTheBarHQ) from zero.
The day before, I held a fancy title of Founder, Managing Director and CEO of a financial services company, was an industry pioneer and a leader, built and scaled a product that redefined how India invested online, that made mutual funds popular, and introduced direct mutual funds to the masses. Built a venture that managed few billions dollars and was possibly valued as much as.
Next day, I had nothing. No titles, No power. No team. No salary, No stocks. Practically made no money from the venture I gave everything to for 3 years to make it a grand success. Founders like me are emotional fools & immature beings who trust easily and take a word as a word, only to realise one day - the world doesn't work the way one thinks it works.
Tried to raise money from venture capital, which I thought would be a easy thing to do but it was not. Almost every VC out there rejected me. Few influential people made raising capital a bit difficult. Many VC & partners who promised term-sheets, stopped responding to emails / chats or just backed out.
All of this happened during peak COVID times. I was staring at failure at the start of my 40s. I had no idea what the future would hold for me. Job was never an option, I am too practical and also much of a straight-talker to survive in a corporate life. I had started up 3 times earlier, and was more or less a failure. Somehow gathered courage to start-up again just because giving up again was never an option.
Times have changed since then!
Today we are a team of ~650+ builders and believers at Raise.
Only thing we care about is building the best consumer experiences across all the products we are building - @DhanHQ@ask_fuzz@Upsurge_club@Stratzy_HQ@FilterCoffeeHQ and few more ventures in insurance, wealth and investing that we are building.
5 years back value of everything was Zero. Today for whatever it means, Raise is a unicorn valued at USD 1.2 Bn. At some point, I was offered good money as some sort of settlement which of course I never took. This is why I say that as founders, some of us are emotional fools who keep taking chances even after losing it all!
Looking back, even after this crazy journey and tons of luck by my side, I am still more of an emotional & introvert founder fool. We are still in our early days of building and are far from where we want to be.
Once again, there's no inspiration or gyan here for anyone. Tu tera dekh le bhai, yahaan mein khud bhagwan ke bharose pe hoon..
I post this just as a reminder to myself - never forget where & how we started from.
More importantly to express my gratitude to all those who stood by me and supported us in my tough times - as co-founders, team members, colleagues, believers, supporters, cheerleaders, well wishers, investors, friends and most importantly as our customers.
Thank you, I wouldn't have made it till here without you 🙏
Not sure how accurate this data is, but even directionally, two things stand out.
A lot of what kills us is systemic, like poor air quality (see link in comments), broken food systems, and infrastructure.
But a meaningful chunk is also within our control, like how we eat, move, sleep, and take care of ourselves.
Image: @OurWorldInData
Work from home concept has no izzat in India. It's been 5 years since I started working from home, but even to this day I help my mom with household chores, give full attention to guests, do all the market k kaam even during office hours, give her time, and despite all this, she says, "tum toh pura din laptop pe busy rehti ho". The irony is that if I commuted 2 hours, sat in an office, and came home exhausted, I'd be taken seriously. WFH didn't blur work-life balance. The office was the only proof society accepted that your time had value.
@iam_preethi How old is your daughter? I remember reading same tenali ram stories countless times and never get bored. Probably now i know why and able to see same patterns emerge in my 1y old daughter.