gemma fell

Copywriter at HCA Healthcare UK

[gemma fell @gemma_fell]

Hi @TUIUK we received an email from you saying we were entitled to compensation for a delayed flight but I didn’t click on the live link on the email in time. The email states that a follow-up email will be sent with a new code, but I’m yet to receive it. How should we proceed?

[gemma fell @gemma_fell]

@SouthernRailUK what is the point in setting replacement bus timetables to arrive at train stations one minute AFTER the connecting train departs. Unbelievably poor planning but can’t say I’m in any way surprised.

[gemma fell @gemma_fell]

@ZARA_Care hi, I ordered two items to arrive in store but haven’t been able to pick it up as I’ve been unwell. Will the refund automatically be processed after a set amount of time or will I still need to visit the store? Thanks.

[gemma fell @gemma_fell]

Hi @ThechocolateCC I visited your bar earlier this evening and I think my keys may have dropped out of my bag - can someone get in touch with me about it please in case they’ve been found? Thanks!

[Reclaim These Streets @ReclaimTS]

BREAKING: We have won our High Court case against the @metpoliceuk

[gemma fell @gemma_fell]

Hi @_WoodsFurniture I’m interested in purchasing the James Bar Stool - set of 2 product code is 9000032947 - but are you able to tell me what the height of the seat would be rather than the height of the chair including the back? Thanks!

[gemma fell @gemma_fell]

@DunelmUK I’ve just sent you a private message now, thanks

[gemma fell @gemma_fell]

Hi @DunelmUK, I was told on Tuesday by Hermes that my Dunelm parcel has been delayed and that it would be delivered the next working day, but I’ve received no further updates. How can I get an update please? Ive contacted Hermes and heard nothing, it’s an urgent parcel!

[gemma fell @gemma_fell]

Hi @Hermesparcels I was told on Tuesday that my parcel has been delayed and that it would be delivered the next working day but I’ve received no further updates. How can I get an update please? It’s an urgent parcel needed by tomorrow. Thanks.

[gemma fell @gemma_fell]

Hi @lightopiafest I have two tickets for the London light show this evening at 7pm but have tested positive for COVID and therefore can’t attend. I’ve emailed to try to amend the booking but have received no response - can you advise how I go about rescheduling my booking please?

[Andy Burnham @andyburnham]

#IsThisOK?

[gemma fell @gemma_fell]

Hi @ASOS, my account has been blocked due to suspicious activity on my account, how can I get my account restored? I have already tried to reset the password but it’s still blocked.

[gemma fell @gemma_fell]

@JustEatUK I placed an order and was given the delivery slot of 7:06-7:25pm and 40 mins later we still haven’t received our order. We’ve just called JustEat and one of your employees was incredibly unhelpful - can you please give an order update?

[gemma fell @gemma_fell]

@OfficialPLT_CS I placed an order recently, I would like to return several items in the order but the barcode on the returns label is faded and couldn’t be scanned at the post office. Please can you advise on what I can do to return this order- I don’t have access to a printer?

[gemma fell @gemma_fell]

@thortful I ordered 4 cards to be delivered to different addresses last Wednesday, I’m still waiting for two cards. Meant to have all arrived by last Saturday. Who can I speak to about this?

[gemma fell @gemma_fell]

@FenwickStores Thanks, I’ve just emailed now.

[gemma fell @gemma_fell]

Hi @FenwickStores I ordered a glass from your store as a gift and it has a chip in it, how do I go about getting a replacement glass sent to me?

[HCA Healthcare UK @HCAHospitalsUK]

These are extraordinary times, which is why we’ve taken extraordinary measures to ensure that your care can continue safely. Learn how we’ve adapted the way we provide healthcare in our hospitals and clinics during these times #CareContinues #Healthcare #COVID19

[The Princess Grace Hospital @PGHosp]

Read Keith's story - a patient with us @PGHosp who underwent life-saving surgery as part of our partnership with the @NHSuk to provide time-critical care. https://t.co/5NL9q6Tiqv

[Hugh Laurie @hughlaurie]

Calls to UK Domestic Abuse Helplines have more than doubled since the lockdown. Victims should know that if they are in danger, they can dial 999, then press 55 and remain silent. Police will know that the caller is in danger and cannot speak. Spread this wide.