Gerhard Coetzee

Inclusive finance focus, customers at the centre, inclusive economic development not ruined by greed

[Gerhard Coetzee @gkcoetzee]

In our quest to expand inclusion through financial services for the poor we have to consider the real economy, and the under-utilized and -developed power of digital economies. Most of what we see on digital economy is high level policy statements. We n…https://t.co/rCyPTlUAp5

[Gerhard Coetzee @gkcoetzee]

A sober and insightful view on what we need to make microfinance more responsible and how we should work together to further positive impact and measurement. Thanks to Emilio Hernandez-Hernandez and @xavierfaz for a balanced approach. https://t.co/lWPaUvFoSh

[Gerhard Coetzee @gkcoetzee]

The work that is the basis of this publication is a natural outflow of the customer-centric work and guide of CGAP. How do we focus ourselves (FSPs, Regulators, Sector Support organisations) on poor and vulnerable customers? How do we focus ourselves on…https://t.co/46qV63OpDg

[Gerhard Coetzee @gkcoetzee]

Digital financial services (DFS) have grown tremendously over the last few years. DFS risks and fallout grew faster. Join us at CGAP to discuss this phenomenon and what to do about it. I look forward to listening to the panel members Sophie Sirtaine,…https://t.co/uCBTSztUoO

[Gerhard Coetzee @gkcoetzee]

An important day to remind us what we should keep on top of mind for the whole year. Women's Financial Inclusion will not improve if we follow a neutral approach, no matter how many times we support the focus. We need to be specific and focused, else we will not break the bias.

[CGAP @CGAP]

Women’s #financialinclusion benefits women, their families & communities – even national economies. And as @Sirtaine @jamiemzimmerman & Klaus Prochaska explain, COVID-19 has created an opportunity to push women’s inclusion further than ever before. https://t.co/yWkr95i7CR
#IWD22

[Lola Hierro @Lola_Hierro]

Thanks for this, @miamalan . #omicron https://t.co/S59isuKCaz

[Gerhard Coetzee @gkcoetzee]

Rural women are highly engaged in rural economies, as laborers, producers, and key consumers. Meeting the needs of rural women is an untapped opportunity for funders and financial service providers. Herewith are insights and guidance for funders and FSPs. https://t.co/9mLHcAgHad

[Gerhard Coetzee @gkcoetzee]

@WheresDanWaldo Try Mike Quinn’s Failure to Win, great read. https://t.co/uZ56K8kRQq

[Gerhard Coetzee @gkcoetzee]

Great report by @scale2save . Customers are at the center of successful digitalization initiatives. A finding that resonates. Always start with your customer, learn from them. How? More at https://t.co/tTC4wy0GNT

[Scale2Save @scale2save]

How to digitalise a financial institution❓ This new case study assesses digitalisation strategies in a pragmatic way and takes the examples of 3 leading African organisations: Al Barid Bank in Morocco, Equity Bank in Kenya & Consolidated Bank in Ghana
📖➡️https://t.co/FebKXbfGd7

[Gerhard Coetzee @gkcoetzee]

Pitfalls in MFI Digitization: Not Listening to the Customer https://t.co/dt6ElYH40k - a customer-centric approach is essential in whatever we do. This is especially true in a digital world, where assumptions about what customers want, are more often wrong. Listen to customers.

[Gerhard Coetzee @gkcoetzee]

Listening to #ThinkBigPSG episode - Gerrie Fourie, CEO @CapitecBankSA on the future of banking. Insist on client-centric approach. Mantra is affordability, accessibility, simplicity & service. Should bring good customer outcomes, maybe they can share stories?

[Gerhard Coetzee @gkcoetzee]

The pandemic has created an urgent need to accelerate the digital delivery of G2P payments to minimize the spread of the virus and to disburse funds rapidly. Join us for an event that shares the learning in Togo, Kenya, and Zambia, moderated by Gregory Chen.

[Gerhard Coetzee @gkcoetzee]

A good friend indeed. After seeing each other for the first time in many years in 2018, his first questions were about family and a most animated discussion about farming followed. The work and politics topics came later! We will miss him.

[Wandile Sihlobo @WandileSihlobo]

We lost a very good friend on January 13 and the country lost one of its pre-eminent policy advisers in the fields of agricultural development and land reform, yet another victim of the Covid-19 scourge. https://t.co/LwKmCMvkqc

[Gerhard Coetzee @gkcoetzee]

At #emw2020 Ela Bhatt's (SEWA) observation spoke to me. The sector must focus on “helping low-income households to enhance their incomes, investing in skills, productive assets and working capital” to ensure that all “financial tools serve clients, not the other way around”.

[Gerhard Coetzee @gkcoetzee]

#FinEquity2020 just kicked off in its first virtual guise. Info at https://t.co/bY7UXE9Xve. 92 participants from across the world looking forward to exciting sessions. Join the FinEquity team @AntoniqueKoning @HumamYasmin @DianaDezso @katiehighet @nishasingz and many more.

[Gerhard Coetzee @gkcoetzee]

Support the thinking and call to action.

[Better Than Cash Alliance @BetterThan_Cash]

.@WorldBank's @Mari_Pangestu @MatsGranryd write that to close the growing #digitaldivide, particularly in mobile technologies, governments & the private sector must put a gender lens at the center of their #COVID19 response.
https://t.co/6l9kGByMSW

[Antonique Koning @AntoniqueKoning]

How can we make sure consumers are heard and listened to? Colleagues @EricDuflos and Mary Griffin share initial thoughts and advocate for more attention to the collective voice of consumers.

[Gerhard Coetzee @gkcoetzee]

I’m looking forward to a video chat organized by @CGAP and #Agrifin and moderated by @bull_greta on the role of data consumers for #AgFinance. What questions do you want us to cover? Comment below and see more about these discussions here >> https://t.co/wJPVIJslyP

[Gerhard Coetzee @gkcoetzee]

@CGAP, The World Bank, & Agrifin are organizing two video chats on collecting and applying data on smallholder agriculture during COVID-19. Let us know what questions you’d like to see us cover in the discussion. Comment below by Sept. 29. More info here >>https://t.co/wJPVIJslyP

[Gerhard Coetzee @gkcoetzee]

I am listening to the launch of the Digital Finance Task Force of the UNSG https://t.co/bGK8vxV2Mr. Good to hear concepts like 'citizen-centric financial systems' and Co-Chair Maria Ramos asking that 'financial service providers must do more to align with people's needs.'