Rodrigo Gonçalves

ecom

[Rodrigo Gonçalves @goncalves_ecom]

@BobbyBouch19551 Mrr?

[blue @blue_ecom]

@Shopify @ShopifySupport @ShopifyEng @tobi — My Shopify Payments was disabled yesterday morning. $37,000 frozen for 120 days. This store is my ONLY source of income. I need help.

The facts, all verifiable:
• 2,500+ orders fulfilled since July
• 0.16% chargeback rate (the risk threshold is 0.65%)
• 4.3★ "Excellent" on Trustpilot
• 1.5% refund rate — we proactively refund any unhappy customer, that's WHY disputes stay low
• Every customer email answered within 24h, orders shipped within 24h with tracking
• Zero unpaid Shopify bills, two stores, long-time paid app stack

Here's what makes this brutal: Shopify Balance was my main account. I never moved money out to the bank bcs I was in scaling phase. So this hold froze EVERYTHING I have — $37k from orders already delivered to happy customers. I have a supplier on net-20 terms, freelancers to pay, 135 paid orders awaiting fulfillment that this freeze puts at risk… and barely enough left to live.

Shopify's own risk team reviewed my account in July and REDUCED my payout delay from 5 to 3 days based on my track record. Nothing changed since — except more volume, same clean numbers.

I'm not asking for special treatment. I'm asking for a human re-review of ticket 12490461, and at minimum a partial release of funds against delivered, undisputed orders while the review is ongoing.

I'll provide any document immediately. My DMs are open.

A RT helps more than you know. 🙏

[Rodrigo Gonçalves @goncalves_ecom]

@noecomskill Shopify Payments?

[Rodrigo Gonçalves @goncalves_ecom]

@ecompayouts @theperryx_ Is it possible to transfer the subscriptions to new payment processor?

[Rodrigo Gonçalves @goncalves_ecom]

Is it possible to transfer Loop Subscriptions to new payment processor? 40k mrr

[Rodrigo Gonçalves @goncalves_ecom]

@chirag_ecom What do u use to connect the advertorials to the store?

[Rodrigo Gonçalves @goncalves_ecom]

@ecommozart Where do u find creative strategist?

[Rodrigo Gonçalves @goncalves_ecom]

@EcomVault @zakburgers How

[Rodrigo Gonçalves @goncalves_ecom]

@richoffcampss @taffygotkeys Do u add new test creatives on the same campaign new adset?

[Rodrigo Gonçalves @goncalves_ecom]

@ecomneph What will u be focusing on to lock in? More stores?

[Rodrigo Gonçalves @goncalves_ecom]

@ecomneph Exactly in the same situation, my nc roas always below breakeven last month

[Rodrigo Gonçalves @goncalves_ecom]

@EcomKostnchko_ What u use for email marketing?

[Rodrigo Gonçalves @goncalves_ecom]

@inacrazyworldd @designingdallas @BenFacciani1 @zakburgers Can u show me too?

[Rodrigo Gonçalves @goncalves_ecom]

@youarethemeth0d Insane 🔥

[Rodrigo Gonçalves @goncalves_ecom]

@ecomneph What’s ur churn last 30 days?

[Rodrigo Gonçalves @goncalves_ecom]

@conortrains

[Rodrigo Gonçalves @goncalves_ecom]

@justinhann_ Do u advice any course for google ads?

[Rodrigo Gonçalves @goncalves_ecom]

@CryptoLord99 @ecom_pilot Want to know too

[Rodrigo Gonçalves @goncalves_ecom]

@ecomneph Is your mrr already printing?

[Rodrigo Gonçalves @goncalves_ecom]

@ecomrudolfs Brother u are so annoying all ur content is promoting private processors?