Whendu growth story continues. At end of Q3, 1.4 BILLION (YTD) transactions on the #whendu platform. Compare that to 410 million transactions for all of 2018. #ccaas, #cctr, #ucaas, #automation
Use Whendu for WFO #CCTR workflow and metadata. Transcribe w/ IBM Watson, archive on Google Cloud, AI & ML to analyze sentiment and emotion, update CRM record/create task, notify CSR w/ automated call score, notify Sup w/ Slack.@IBMWatson @GCPcloud @servicecloud@Five9@SlackHQ
Whendu accelerates the push towards a Micro Services based Architecture by allowing technology providers not to worry about integration or connectivity. Create customized services, behaviours, and workflows in minutes. #automation,#integration,#visualization,#enterprise,#whendu
Exciting couple days at @Five9 SKO. Terrific feedback from sales teams. A Customer Service Level automation we shared with a group of SE's showing ability to move CSRs between groups based on real-time #KPIs. @SlackAPI, @gcpcloud, @twilio#custserv,#CRM,#CCTR,#automation#SLA
What used to take months and an army of engineers for integration and workflows now takes 15 minutes with #Whendu. In this customer example a "simple" support inquiry for a product on @twitter requires integration w/ @ServiceCloud, @GCPcloud,@Five9,@SlackAPI.#cctr,#CustServ,#CRM
@cbott83@LibertyMutual π or use @gowhendu to automate the process of moving agents from other campaigns when AHT exceeds KPIβs, notify Supervisors and Mgnt team via Slack notification, update CRM and send Marketing team Customer Journey updates. π€
The only Operational Intelligence Platform providing Automation, Integration and Visualization for enterprises utilizing #CCaaS, #UCaaS and other #CEM offerings.