Top Tweets for #ExternalCX
What a great week it was as we endeavoured to show you we care.
#CSWeek2018
#ExcellenceHappensHere
#InternalCX
#ExternalCX
@KRACare
@icx_kenya
"#InternalCX is as important as #ExternalCX. If your staff don't buy into your brand; forget about them selling your brand to your customers..."
~me~
#CXWeek2018 now loading... Hours to go!
@KRACorporate
@icx_kenya
"Excellent service doesn't cost much; keep giving it and customers will keep coming back"
~me~
#KRACSWeek2018
#CSWeek2018
#ExternalCX
#InternalCX
Countdown... @KRACorporate @icx_kenya
#Issa countdown to #CSWeek2018 look out for what @KRACare @KRACorporate has in store for you!!
#ExcellenceHappensHere
#InternalCX
#ExternalCX
@icx_kenya
If you want to know how an organization serves its external customers.... look at how the staff serve each other internally #internalCX #ExternalCX #ICXChat
@icx_kenya @Judie_Bogonko @CGathuru @beth_gathoni_ @LinNJERI @puritykanario7 @carolkigome @JamesMuiruri_M @MercyRop11 @WaviMuigai @WageniSpeaks @008Ashah @coachyawe @RateMyServiceKE @BuyologyCo @bentaaseto I believe that #internalCX is the strating point of excellence in #ExternalCX #ICXChat The Service -Profit Chain remains the best analogy π
@icx_kenya Both #internalCX and #externalCX are embedded in the organizational culture... the founders, owners and leadership own the culture #ICXChat
@icx_kenya @CGathuru @beth_gathoni_ @LinNJERI @puritykanario7 @Judie_Bogonko @carolkigome @JamesMuiruri_M @MercyRop11 @WaviMuigai @WageniSpeaks @008Ashah @coachyawe @RateMyServiceKE @BuyologyCo @bentaaseto Missed the #ICXChat .... happy to now catch up... my take... most of our local businesses are not focused on #internalCX and this is affecting #ExternalCX .... we need to get right internally first #ICXChat
If you want to know how an organizations serves its external customers.... look at how they serve each other internally #internalCX #ExternalCX #ICXChat @icx_kenya
@icx_kenya Professionals in #CustomerExperience also tend to prioritise #externalCX as well. We need to drive the shift to include #internalCX in our deliverables.
#InternalCX #ICXChat
True, only that organisations tend to concentrate more on #ExternalCX, overlooking the role of #internalCX #ICXChat https://t.co/yUp90F85zx
It is not an either or situation. Both #internalCX and #externalCX needs to be prioritised.
#InternalCX #ICXChat https://t.co/iTREFziEMb
It is not an either or situation. Both #internalCX and #externalCX needs to be prioritised.
#InternalCX #ICXChat https://t.co/iTREFziEMb
#InternalCX is close to my heart because i am a employee. My organisation should first give me great service before i can give service to customers. Who's with me? @icx_kenya
Many organisations advocate for best practice pertaining to #ExternalCX, go to great lengths, spend so much on the dos and dont's, but is the same replicated or extended to #InternalCX? Join our conversation on #ICXChat this morning from 11.00am to 1.00pm. #SustainingCXExcellence
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