Top Tweets for #internalCX
As part lifting each other up, #KRAWomen today visited #KariobangiGirlsHighSchool for a motivation engagement
#IWD2020
#EachforEqual
#PurpleTaxes
We rise by lifting others
@KRACorporate
@smugusia
#InternalCX
#internalcomms
#CustomerExperience begins with staff. How is your internal/staff experience? That'll dictate how engaged your staff are...
#InternalCX
#internalcomms
@icx_kenya @prskkenya
"The Big Problem With Employee Engagement - Jacob …" https://t.co/7FI88jBcla
Resiliency-building and mitigating burnout are necessary responsibilities of any leader who strives to build a strong customer-focused culture.
#internalCX
@NdeithiHeritage @KiruthuLucy @icx_kenya Yes Yes!
There is constant feedback from internal customers about the 'gap' or the 'disconnect' between top leadership and the people.
This would surely serve to bridge that gap.... #InternalCX
Had the rare pleasure to share with my professional colleagues why #InternalCommunication should be considered a #PRDiscipline
#InternalCX
#PRSKSummit2018
@prskkenya
Photo credits @PhilipOgola
What a great week it was as we endeavoured to show you we care.
#CSWeek2018
#ExcellenceHappensHere
#InternalCX
#ExternalCX
@KRACare
@icx_kenya
"#InternalCX is as important as #ExternalCX. If your staff don't buy into your brand; forget about them selling your brand to your customers..."
~me~
#CXWeek2018 now loading... Hours to go!
@KRACorporate
@icx_kenya
"Excellent service doesn't cost much; keep giving it and customers will keep coming back"
~me~
#KRACSWeek2018
#CSWeek2018
#ExternalCX
#InternalCX
Countdown... @KRACorporate @icx_kenya
#Issa countdown to #CSWeek2018 look out for what @KRACare @KRACorporate has in store for you!!
#ExcellenceHappensHere
#InternalCX
#ExternalCX
@icx_kenya
@coachyawe @WageniSpeaks @icx_kenya @Judie_Bogonko @beth_gathoni_ @LinNJERI @puritykanario7 @carolkigome @KiruthuLucy @JamesMuiruri_M @MercyRop11 @WaviMuigai @008Ashah @RateMyServiceKE @BuyologyCo @bentaaseto @SafaricomPLC This calls for a #HappinessIndex@Work poll/dipstick. Google Form/Survey Monkey - the peeps get asked. With anonymity reassured, the msema kweli will eliminate the 'fake solidarity' yes? #InternalCX
@coachyawe @WageniSpeaks @icx_kenya @Judie_Bogonko @beth_gathoni_ @LinNJERI @puritykanario7 @carolkigome @KiruthuLucy @JamesMuiruri_M @MercyRop11 @WaviMuigai @008Ashah @RateMyServiceKE @BuyologyCo @bentaaseto We're 5 of us. A friendly and happy environment to work in that goes beyond hard core work and cares about the persons behind the 'employee'. I can say for sure that we're quite happy. Maybe we should do a poll and find out the happiness index at work? #InternalCX
@coachyawe @WageniSpeaks @icx_kenya @Judie_Bogonko @beth_gathoni_ @LinNJERI @puritykanario7 @carolkigome @KiruthuLucy @JamesMuiruri_M @MercyRop11 @WaviMuigai @008Ashah @RateMyServiceKE @BuyologyCo @bentaaseto @SafaricomPLC There are quite a number of SMEs and smaller consulting firms and people in the social enterprise space where employees are plugged in & passionate about the brand. I find that the bigger a company grows into the so called 'corporate' the faster they lose this #InternalCX quality
Did you know that employee engagement in better #InternalCX is a core #CXCompetence?
Invest more in them your will reap on your bottom line!! #SustainingCXExcellence
@icx_kenya @Judie_Bogonko @CGathuru @beth_gathoni_ @LinNJERI @puritykanario7 @carolkigome @KiruthuLucy @JamesMuiruri_M @MercyRop11 @WaviMuigai @008Ashah @coachyawe @RateMyServiceKE @BuyologyCo @bentaaseto If employees are happy, they push forward that happiness to your external customers. Do you know what that does? That ends up having a positive impact on your bottom lines. How? Staff are motivated to accomplish corporate goals because they experience great #InternalCX
2/2
@icx_kenya @Judie_Bogonko @CGathuru @beth_gathoni_ @LinNJERI @puritykanario7 @carolkigome @KiruthuLucy @JamesMuiruri_M @MercyRop11 @WaviMuigai @008Ashah @coachyawe @RateMyServiceKE @BuyologyCo @bentaaseto #Employees must be first in line to say that your brand is great! Not through coercion but through the confidence that your organization keeps its word! #InternalCX 1/2
#ICXChat As we get data let us work on it to improve performance & service delivery in organizations @icx_kenya @TabithawaMwai @CorazonAmukhale @AfromDigital @Esthermuiruri_ @BettyWMwangi #internalCX https://t.co/buuLKhXO0g
@icx_kenya It is very very important to measure the interdepartmental service delivery levels too. What is not measured does not exist and does not get done. #InternalCX needs data! Data Data!
If you want to know how an organization serves its external customers.... look at how the staff serve each other internally #internalCX #ExternalCX #ICXChat
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