Top Tweets for #ICSConf2020
Peter Farrer @scottish_water is a strong leader who had a 12 year plan. That is visionary, requiring determination , team work and perseverance. Congratulations on what you have achieved #customerexperience #ICSConf2020
"Any leader can write a vision and a strategic plan, the key is to keep this vision and plan alive with your people" - Peter Farrer, CEO, @scottish_water
#ICSConf2020 #Utilities #customerservice #CX #customerexperience #customersatisfaction #employeeengagement
Absolutely great evening for the #ICSconf2020
Great presentation by Peter Farrer @scottish_water #ICSConf2020 engaging people to support a flourishing Scotland @instituteofcs
Red carpet ready for tonight's performance #ICSConf2020 @instituteofcs congrats to all finalists. Enjoy your night! #proud
What’s your amazing? Fred Sirieix sharing his expertise at #ICSConf2020 @instituteofcs great final speaker of the day
Fred Sirieix, maître d to the First Dates restaurant and service expert talks to the #ICSConf2020 about the importance of #customerservice
#firstdates #welovecustomerservice
"Customer journey has so many touch points. We should be able to define these touch points; they're all there to deliver one thing: trust. It's about WHAT you do and HOW you do it." - @fredsirieix1, Service Expert and TV Presenter
#ICSConf2020 #customerservice #CX #trust
"Any leader can write a vision and a strategic plan, the key is to keep this vision and plan alive with your people" - Peter Farrer, CEO, @scottish_water
#ICSConf2020 #Utilities #customerservice #CX #customerexperience #customersatisfaction #employeeengagement
Great presentation by Peter Farrer @scottish_water #ICSConf2020 engaging people to support a flourishing Scotland @instituteofcs
A passionate talk today from John, The Lord Bird MBE, founder of The Big Issue at @instituteofcs #ICSConf2020 about driving social change! #socialchange #reflect #refocus #reignite
Adam Koffler, World-Wide Customer Service Support Director at @AmazonUK describing their approach to Customer Service: "We make sure our agents have guiding principles and are empowered to do the right thing for our customers"
#ICSConf2020 #CX #customerservice #retail #CE
Rona Ruthen, Director Customer Operations, @monzo explaining why companies should be able to identify which customer experiences can be satisfied through self-service and which ones need a human conversation.
#ICSConf2020 #bank #banking #customerexperience #CX
We're attending the annual @instituteofcs #ICSConf2020 in London today, gaining valuable insight around #customerservice #haka #reflect #refocus #reignite
Great to see a 300+ captive audience of leaders looking to drive standards to enhance their service proposition. #ICSConf2020 #CustomerService #cxstrategy
"Join us in creating a service nation that will drive standards and achieve sustainable benefits for your customers your organisation and its employees and for the UK" - Jo Causon, CEO, Institute of Customer Service
#ICSConf2020 #InspiringAServiceNation #CX #CustomerService #UK
Delighted to be supporting our client @instituteofcs at their #ICSConf2020
#customerservice #customersatisfaction #leadership #excellence
Come chat to us at our stand in the exhibition area to discover our UK Customer Satisfaction Index Jan 2020 report, our upcoming events and Customer Focus Magazine! #comesayhi #ICSConf2020
#CX #UKCSI #Customerservice #customersatisfaction #customerexperience
This unique regulators panel shares insights on what is at the top of their respective agenda’s, highlighting the changes shaping and facing our nation - with Anthony Pygram @ofgem Dr. Claire Forbes @Ofwat Fiona MacGregor @RSHEngland and David Geale @TheFCA
#ICSConf2020 #trust
"Great customer service is always rooted in a customer's higher purpose. The way your service is delivered should be based on the primary need of your customers." - Peter Cross, Partner & Customer Experience Director, @jlandpartners
#ICSConf2020 #CustomerService #CX #retail
"Great customer service is always rooted in a customer's higher purpose. The way your service is delivered should be based on the primary need of your customers." - Peter Cross, Partner & Customer Experience Director, @jlandpartners
#ICSConf2020 #CustomerService #CX #retail
"I kept meeting people with problems, I kept meeting people with money, I kept meeting people with solutions - so I put them together! Business is the greatest social machine to bring social justice." - Lord John Bird MBE, Founder, @BigIssue
#ICSConf2020 #business #UK
Today @Ebot7Info is at the @instituteofcs
#ICSConf2020 So stop by our stand to find out more about our #plugnplay #AI #hybrid #chatbot platform
#CX #CustServices #CSaaS
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