#askITSM - Twitter Hashtag

over 7 years ago

#ITIL4 Get some folks started down the new path while you are still on your current journey #askITSM @ITSM_Donna @ITSMAcademy

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Michael Cardinal @MJ_Cardinal

over 7 years ago

#ITIL4 Guiding Principles are in many ways the true heart of "Best Pratices" #askITSM @ITSM_Donna @ITSMAcademy

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Michael Cardinal @MJ_Cardinal

over 7 years ago

#ITIL4 #SerivceValueChain is flexible and adaptible and agile to the conditions, environment and situation (requirement/user story) #askITSM @ITSM_Donna @ITSMAcademy

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Michael Cardinal @MJ_Cardinal

over 7 years ago

#ITIL4 Have we finally achieved the organizational structure agnosticism that we have needed for so long? Will command-and-control move to the archives? Unlikely but a good sign #askITSM @ITSM_Donna @ITSMAcademy

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Michael Cardinal @MJ_Cardinal

over 7 years ago

#ITIL4 Shift from focus on "process" to "practices" - more holisitic - based on all Four Dimensions - people, process, technology and suppliers #askITSM @ITSM_Donna @ITSMAcademy

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Michael Cardinal @MJ_Cardinal

over 7 years ago

#ITIL4 "What" and "why" has not changed--the "how" has been refreshed. Focus is still on "value" (and always has been) #askITSM @ITSM_Donna @ITSMAcademy

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ITSM Academy - #educate&inspire @ITSMAcademy

about 8 years ago

#DigitalTransformation is being bantered around a lot... here is the actual definition. #YourWelcome #askITSM

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ITSM Academy - #educate&inspire @ITSMAcademy

over 8 years ago

Should I continue with my #ITIL certifications today? "Absolutely, you are taking the education for a reason & that reason is still valid, as is the current scheme" @bloreboy @AXELOS_GBP #askitsm https://t.co/XiJdWkUfHJ

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ITSM Academy - #educate&inspire @ITSMAcademy

over 8 years ago

Does the #ITIL release have a name? "Yes there is a name, and No I can't say what it is. It will be released in due course." @bloreboy @AXELOS_GBP #askitsm Timeline? "I can't say what it is. Announcements will be made end of summer." #ThereYouHaveIt

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ITSM Academy - #educate&inspire @ITSMAcademy

over 8 years ago

6 Design Principles for the #ITIL Update @bloreboy @AXELOS_GBP #askitsm

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Michael Cardinal @MJ_Cardinal

over 8 years ago

#ITSM is a behavioral modification system more than anything. Use psychology, sociology and history techniques for success #askITSM

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Michael Cardinal @MJ_Cardinal

over 8 years ago

Greater emphasis on attitudes, behavior and culture (Organizational Change Management #OCM) in future of #ITIL. This has been needed all along. #askITSM @bloreboy

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Michael Cardinal @MJ_Cardinal

over 8 years ago

Use the best of multiple frameworks to achieve quality and success #CPDE #askITSM #ITSM-- again preaching this for decades. Thanks for reinforcing @bloreboy

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Michael Cardinal @MJ_Cardinal

over 8 years ago

Banking is a service (verb)--banking application is a CI #ITSM #askITSM -- I have been promoting this idea for 20 years!!

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ITSM Academy - #educate&inspire @ITSMAcademy

over 8 years ago

💬 "When people say 'once we go to #DevOps we won't need process' That's simply not true" @jtgiri @n_Clouds #askitsm

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ITSM Academy - #educate&inspire @ITSMAcademy

about 9 years ago

"Use #ITIL as GUIDANCE. It's not prescriptive, don't worry about the vocab, just make sure it's common!" #webinar #askitsm

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ITSM Academy - #educate&inspire @ITSMAcademy

over 9 years ago

One of the 200+ on today's #webinar? If you have questions feel free to tweet them with #askitsm

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ITSM Academy - #educate&inspire @ITSMAcademy

over 9 years ago

"Some people are resistant to change, and we need to push beyond that" -Matt Hooper #askITSM #webinar #change

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ITSM Academy - #educate&inspire @ITSMAcademy

about 10 years ago

#webinar #askitsm @eddievidal "Keep it simple, don't overwhelm w/ numbers and reports. Pick #Goals and communicate clearly." #Servicedesk

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ITSM Academy - #educate&inspire @ITSMAcademy

about 10 years ago

#webinar #askitsm @eddievidal "I feel the #servicedesk is the face of #IT" https://t.co/pucwNZTDoH

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